Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Rachel Barnes

Hagerstown,MD

Summary

Compassionate Front and Back Medical Assistant recognized for exceptional productivity and efficient task management. Specializes in patient care coordination, medical billing, and electronic health records management. Strong skills in communication, empathy, and adaptability contribute to effective support in fast-paced healthcare settings. Committed to enhancing patient experiences while streamlining operational processes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Premier Allergy & Asthma
Hagerstown, MARYLAND
07.2023 - Current
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Completed basic bookkeeping and document filing.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Updated and maintained office policies and procedures.
  • Greeted customers warmly and made them feel welcome.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Explained policies and procedures to visitors.
  • Handled incoming and outgoing mail and packages.
  • Managed company calendar and scheduled events.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Supported administrative staff by processing payments.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized patient charts before each day's clinic sessions began.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Documented notes during patient visits.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Incorporated outside records into charts and EHR.
  • Prepared treatment rooms for patient examinations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.

Deli Assistant

Weis Markets
Boonsboro, US
02.2022 - 07.2023
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated a variety of machinery and tools safely and efficiently.
  • Provided excellent service and attention to customers, face-to-face or through phone conversations.
  • Assisted with catering orders as needed by preparing platters according to customer requests.
  • Offered samples to promote and upsell specials.
  • Performed daily opening and closing duties including setting up displays and cleaning counters.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash, and maintaining machinery.
  • Attended staff meetings in order to stay up-to-date on company policies.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Crew Member

Greek Pita Place
Salisbury, US
10.2021 - 12.2021
  • Maintained safe food handling practices to prevent germ spread.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Packed fast food products in approved containers, cups, and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Organized and restocked supplies to support operations and team productivity.
  • Took orders from patrons and input selections into store computer system.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Stocker

Weis Markets
Hagerstown, US
12.2018 - 08.2021
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Palletized merchandise for easy movement to sales floor locations.
  • Assisted with store displays and window dressing as needed.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Attractively arranged merchandise to promote sales.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Participated in physical inventories of stock on hand periodically.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Stocked shelves with newly arrived products.
  • Faced products on shelves and displays to meet company policies.
  • Operated forklift and pallet jack to transport heavy loads.
  • Lifted materials of varied weights on regular basis.
  • Inspected stock for damage or defects and reported issues to management.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Replenished items to maintain stock availability.

Education

Associate of Applied Science - Health Information Management

Hagerstown Community College
Hagerstown, MD
05-2025

High School Diploma -

Smithsburg High School
Smithsburg, MD
06.2021

Skills

  • Patient-focused care
  • Medical office administration
  • Intake control
  • Check-in coordination
  • Complex Problem-solving
  • Immunization administration
  • Patient flow management
  • Vital signs and examinations
  • Payment collection
  • Certified in basic life support (BLS)
  • Companionship and emotional support
  • Patient scheduling
  • Patient relations
  • CPR
  • HIPAA compliance
  • Clinical and administrative support
  • Patient assessments and care
  • Quick problem solver
  • General housekeeping
  • Compassionate
  • Healthcare software proficiency
  • Medical records management
  • Vital signs monitoring
  • Billing support
  • Typing and filing
  • Mail management
  • Documentation
  • Patient registration
  • Electronic medical records
  • Paperwork coordination
  • Records maintenance
  • Proficient in Sevocity
  • Microsoft office
  • EMR / EHR
  • Reminder calls
  • Workflow optimization
  • Referral verification
  • Appointment management
  • Front desk operations
  • Co-payment collection
  • Appointment scheduling
  • Patient reception management
  • Office administration
  • Appointment setting
  • Records management
  • HIPAA guidelines
  • Patient callbacks
  • Medical charting
  • Telephone etiquette
  • Account management

Certification

  • Basic Life Support (BLS) Certification

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Front Desk Receptionist

Premier Allergy & Asthma
07.2023 - Current

Deli Assistant

Weis Markets
02.2022 - 07.2023

Crew Member

Greek Pita Place
10.2021 - 12.2021

Stocker

Weis Markets
12.2018 - 08.2021

Associate of Applied Science - Health Information Management

Hagerstown Community College

High School Diploma -

Smithsburg High School

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