Rachel Bartrum
Oxford,USA
Summary
Client Services Professional with extensive experience in engaging with diverse industry customers. Demonstrates a strong understanding of products, services, and consumer trends while consistently achieving high standards of ethical conduct and customer trust. Known for exceptional productivity and efficiency, excelling in conflict resolution, data entry, and customer relationship management to deliver optimal client experiences. Key strengths include communication, problem-solving, and adaptability to foster positive outcomes for customers.
Overview
20
20
years of professional experience
Work History
Customer Service Staff Assistant
The Villages Community Development District
The Villages, FL
10.2024 - Current
- Monitored stock levels to maintain inventory accuracy while also ensuring adequate supplies were available for customers' needs.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Communicated professionally with coworkers, supervisors, vendors and customers both verbally and in writing.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Collaborated with team members from various departments to achieve common goals.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Verified previous employers and other references to determine applicants' employment acceptability.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed website content updates regarding new products or services offered.
- Maintained database of customer information including contact details and purchase histories.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Organized and maintained filing system for customer accounts, records, and other documents.
Front Desk Manager
Holiday Inn Express and Suites
Lady Lake, USA
11.2023 - 10.2024
- Handled inbound and outbound calls.
- Streamlined procedures for efficient handling of guest arrivals and departures.
- Compiled and distributed routine performance tracking summaries.
- Collaborated with sales team to optimize room offerings.
- Coordinated procurement workflows for efficient supply chain operations.
- Processed payments efficiently.
- Executed nightly audit to ensure accurate processing of daily financial data.
- Ensured tidy and inviting atmosphere for visitors.
- Executed additional tasks when needed.
- Created and managed budgets for travel, training, and team-building activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Welcomed large volume of guests and improved overall customer service.
- Completed financial audits on scheduled basis.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Created and optimized employee schedules for shift coverage.
- Promoted loyalty programs to encourage repeat business from customers.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Night Auditor/Front Desk Supervisor
Comfort Inn & Suites
Wildwood, USA
03.2022 - 11.2023
- Answered phones
- Check guest inn & out
- Run the night audit, calculate numbers from previous day
- Keep lobby clean, greet guest
- Other duties as assigned
- Moved to our other hotel brand with the same owners
Receptionist
Lake ENT & FPS
Leesburg, USA
05.2022 - 09.2022
- Answering phones
- Scheduling appointments
- Scanning and reviewing referrals making phone calls to patients
- Other duties as assigned
Account Payable Specialist
J Malever construction
Groveland, USA
07.2020 - 10.2021
- Answered phones
- Helped with time keeping
- Ran Arron's
- Entered bills into quick books, called companies for bills, got together all bills due for current cycle and got them processed to be paid
- Other duties as assigned
Administrative Specialist II Lead Rental
Maryland Department of the Environment
Baltimore, USA
07.2015 - 11.2019
- Use multi-function phone to answer customer calls
- Use Word and Excel to create and edit documents and general business correspondence
- Created templates, and mail merge documents
- Create and update in Access all special projects
- Use GMAIL for office & public communication
- Work on special project's with enforcement
- Perform audits of owners to ensure payments are correct
- Register & renew owners of rental properties
- Other duties as assigned
Assistant Store Manager
The Children's Place
Hanover, USA
09.2013 - 01.2015
- Assistant Store Manager
- Responsible for cashier employees
- Responsible for end of day money count and drawers
- Complete night deposit papers
- Answer incoming phone calls into the store
- Stock and clean up the store
Administrative Officer - Full time
Bartrum Excavating & Utilities
Manassas, USA
01.2007 - 08.2013
- This position provided Administrative Officer for the Offices of Bartrum Excavating & Utilities
- This position worked independently while owners were in the field
- Use multi-function phone and cell phone to answer customer calls, vendor inquiries and employee questions
- Use Word and Excel to create and edit bid proposal documents and general business correspondence
- Created templates, and mail merge documents
- Proofread documents and update bids with current pricing
- Review documentation with President and Estimator, making necessary changes for final print and bid submission
- Use Word to create and edit OSHA training documentation
- Schedule employees for OSHA training and document training in Excel
- Created Certificates in Word
- Create and update in Access the inventory of all equipment and business assets
- Use GMAIL for office communication
- Establish office procedures for employees and business processes
- Use ADP to do weekly payroll for 15 employees
- Responsible for the filing system
- Organized and maintained all business documentation
- Schedule employees for medical checkups and drug testing
- Update listing and scheduling in Excel
- Schedule MissUtility for excavation of job sites
- Complete paperwork for permits for job sites
- Review Environmental Impact Studies
- Use the website for reference for laws and regulations - the Virginia Department of Environmental Quality
- Review Public Information requests, and send out required documentation to stakeholders
- Responsible for ordering supplies
Carry Out - Part-time
Bill Bateman's Bistro
Rosedale, USA
04.2011 - 12.2011
- Take carryout orders using multi-button phone
- Complete orders for pickup and complete transactions on the cash register
- Balance the cash register at the end of the evening
- Assist waitress with tables during slow period at carryout
Volunteer Part-time - 4 years part time Volunteer
Maryland Department of the Environment
Baltimore, USA
09.2004 - 07.2008
- Administrative Aid for MDE's Attorney General's Office
- Create and modify legal documents from copy using Microsoft Word and Excel
- Work with the attorney on deadlines for filing with the Court system
- File documents with the Courts
- Used multi-function phone answering calls from public, taking messages and transfer call to proper attorney
- Escorted stakeholders to the Attorney General's Office
- Used GroupWise to schedule meetings and update Attorney calendars
- Compiled listing of boxes and sent to Maryland Archives
- Compiled the telephone log long distance worksheets and collected payment for submission
Education
High school or equivalent -
Skills
- Customer Engagement
- Night Audit
- Training
- Front Desk
- Guest Services
- Property management
- Microsoft Excel
- Data Management
- Bookkeeping
- Proofreading
- Microsoft Office
- Scheduling
- Computer Skills
- Outlook
- Communication skills
- Accounts receivable
- Accounts payable
- QuickBooks
- Human Resources
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Staff Assistant
The Villages Community Development District
10.2024 - Current
Front Desk Manager
Holiday Inn Express and Suites
11.2023 - 10.2024
Receptionist
Lake ENT & FPS
05.2022 - 09.2022
Night Auditor/Front Desk Supervisor
Comfort Inn & Suites
03.2022 - 11.2023
Account Payable Specialist
J Malever construction
07.2020 - 10.2021
Administrative Specialist II Lead Rental
Maryland Department of the Environment
07.2015 - 11.2019
Assistant Store Manager
The Children's Place
09.2013 - 01.2015
Carry Out - Part-time
Bill Bateman's Bistro
04.2011 - 12.2011
Administrative Officer - Full time
Bartrum Excavating & Utilities
01.2007 - 08.2013
Volunteer Part-time - 4 years part time Volunteer
Maryland Department of the Environment
09.2004 - 07.2008
High school or equivalent -
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