Summary
Overview
Work History
Education
Timeline
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Rachel Bates

Clearwater,FL

Summary

Results-driven Client Success Manager successful at enhancing client satisfaction with forward-thinking and attentive strategies. Competent in providing customers with exceptional experiences which drive retention. Eager to offer many years of related experience and pursue a dynamic, growth-oriented position.

Overview

7
7
years of professional experience

Work History

Client Success Manager

Gartner Inc.
Fort Myers, Florida
07.2024 - Current
  • Achieved top performance in managing a portfolio of 100 to 120 clients throughout 2025.
  • Performed regular review and planning calls to guarantee client satisfaction and value.
  • Formulated customized engagement plans based on specific client objectives.
  • Worked collaboratively with internal teams to secure successful client outcomes.
  • Honored with 'Do the Right Thing Award' at quarterly meeting for exemplary contributions.
  • Provided mentorship to an internal hire, fostering growth and development.

Client Success Partner

Gartner Inc.
Fort Myers, Florida
03.2022 - 06.2024
  • Managed a portfolio of 90 clients through kick-off calls and regular check-ins.
  • Conducted strategic discussions to recommend program best practices and useful tips.
  • Collaborated daily with internal partners to mitigate risks and renew programs.
  • Consistently recognized as a top performer within the team.
  • Mentored new hires to enhance onboarding and integration processes.
  • Participated in reprint pilot aimed at improving retention and refining call scheduling methods.
  • Focused on altering operational metrics and enhancing shadow metrics for MSE media.

Assistant Store Manager

Dillard's
Fort Myers, Florida
07.2021 - 02.2022
  • Oversaw total store operations
  • Coordinated successful store events and engaged in community outreach initiatives.
  • Measured store success using key performance indicators to drive improvement.
  • Recruited and hired talent aligned with store needs, fostering growth.
  • Managed sales teams while supervising comprehensive employee training programs.
  • Resolved customer complaints efficiently to enhance satisfaction.

Ready to wear sales manager

Dillard's
Fort Myers, Florida
01.2021 - 07.2021
  • Managed million-dollar annual business operations efficiently.
  • Oversaw employee management to enhance team performance.
  • Drove sales through social media events and strengthened customer relationships.

Senior Corporate Associate Buyer

Dillard's
St. Petersburg, Florida
04.2019 - 01.2021
  • Generated weekly and monthly Excel reports on sales data for strategic analysis.
  • Developed innovative advertising concepts to enhance brand visibility.
  • Collaborated with vendors to ensure product quality meets standards.
  • Forecasted product reorders to maintain optimal store inventory levels.
  • Selected and purchased capsules for largest exclusive brand at Dillard's.

Store Analyst

Bealls Inc
Bradenton, Florida
06.2018 - 04.2019
  • Allocated products based on store sales data and planned unit volume.
  • Executed store location planning utilizing forecasting technology.
  • Created and delivered Excel reports to buyers on product performance and trends.
  • Managed receipt flow to stores, preventing overbuying or underbuying.

Education

Bachelor's Degree - Marketing

University of Central Florida
United States of America
01.2018

Timeline

Client Success Manager

Gartner Inc.
07.2024 - Current

Client Success Partner

Gartner Inc.
03.2022 - 06.2024

Assistant Store Manager

Dillard's
07.2021 - 02.2022

Ready to wear sales manager

Dillard's
01.2021 - 07.2021

Senior Corporate Associate Buyer

Dillard's
04.2019 - 01.2021

Store Analyst

Bealls Inc
06.2018 - 04.2019

Bachelor's Degree - Marketing

University of Central Florida

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