Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rachel Baudhuin

Chicago,IL

Summary

Event and Production professional with 12 years of experience in the Sports and Live Entertainment industry. Motivates employees to align performance with company objectives in fast-paced production environments. Articulate and professional problem-solver with good relationship-building abilities. Proficient in site logistics, production management and arena operations.

Overview

2025
2025
years of professional experience
12
12
years of post-secondary education

Work History

Senior Director of Event Operations and Production

United Center
07.2024 - 10.2024
  • Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Grew talent pool by actively recruiting top-tier candidates from diverse backgrounds while implementing robust training programs for skill development across all levels of staff members.
  • Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
  • Enhanced internal communication channels, resulting in improved information flow and decision-making processes.
  • Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent.

Director of Event Operations and Production

Untied Center
10.2021 - 07.2024
  • Maximized venue utilization by identifying opportunities for co-hosting or shared use arrangements between multiple events or clients.
  • Conducted thorough post-event analysis to identify areas of improvement, incorporating feedback into future planning processes.
  • Monitored industry trends and competitor activities to stay ahead of the curve and proactively address potential challenges or opportunities in the market.
  • Championed continuous improvement initiatives within the team, promoting a culture of learning and growth to drive performance excellence across the department.
  • Ensured compliance with safety regulations and risk management protocols, minimizing potential liabilities during events.
  • Improved event efficiency by streamlining processes and implementing innovative solutions.
  • Led training sessions for staff members on best practices in event operations management, empowering them to handle higher-level responsibilities independently over time.
  • Cultivated strong relationships with both clients and suppliers, fostering long-term partnerships that contributed to business success.

Senior Event Manager

United Center
07.2018 - 10.2021

Event Manager

United Center
03.2017 - 07.2018
  • Improved event efficiency by streamlining operations and implementing new processes.
  • Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.
  • Managed logistics for large-scale events, resulting in seamless execution and positive attendee feedback.
  • Optimized scheduling during the planning phase to reduce conflicts among multiple simultaneous events.
  • Established strong relationships with key stakeholders including clients, vendors, venues, and local authorities.
  • Ensured compliance with safety regulations at events, maintaining a safe environment for attendees and staff members.
  • Developed detailed event plans, ensuring all aspects of the event were executed smoothly and on time.

Event Manager

Talking Stick Resort Arena
7 2015 - 03.2017
  • Manage any and all operational needs for events/shows/meetings and oversee the entire event planning process through pre-show planning, load-in, show, load-out and post event wrap up
  • Strategically and creatively planning events to meet all the needs of the clients
  • Partner with sales and marketing teams to ensure events sold to groups and partners meet contracted needs
  • Coordinate with Levy and other 3rd party vendors to meet the food and beverage and other logistical needs for an event
  • Plan and execute all large Suns games and events and a variety of other high profile events
  • Enforce Talking Stick Resort Arena's policies and procedures throughout each event and ensure compliance with ADA, local and safe fire and safety ordinances
  • Lead employees and ensure they understand expectations and parameters for event actives through timely and accurate written and verbal communication
  • Utilize setup sheets, event reports, CAD maps and other event tools to create clear expectations for each event
  • Manage outside vendors and contractors
  • Led SES operational departments in problem solving and identifying ways to optimize efficient; Set an example with a solution-ordinated approach

Event Operations Coordinator

Talking Stick Resort Arena
10.2014 - 07.2015
  • Serve as event manager for indoor football games and other events / shows/ meetings
  • Serve as the primary contact for the main Talking Stick Resort Arena calendar and the event spaces within the arena
  • Interact with internal departments and outside entities to discuss, hold, and confirm calendar dates
  • Lead employees and ensure they understand expectations and parameters for events through timely and accurate written and verbal communication in set-up sheets, event reports, CAD maps and other event tools and meetings
  • Compile earnings reports for each concert
  • Establish and maintain strong relationships with a wide variety of internal and external clients
  • Develop a rapport with operational departments to continually improve calendar process and event execution
  • Process approved invoices and purchase orders
  • Maintain budget records and assist with reconciliation and budget process
  • Handle multiple and diverse events, projects, and tasks simultaneously

Event Operations Assistant

Talking Stick Resort Arena
10.2012 - 10.2014
  • Serve as event manager for indoor football games and other events / shows/ meetings
  • Serve as the primary contact for the main Talking Stick Resort Arena calendar and the event spaces within the arena
  • Interact with internal departments and outside entities to discuss, hold, and confirm calendar dates
  • Lead employees and ensure they understand expectations and parameters for events through timely and accurate written and verbal communication in set-up sheets, event reports, CAD maps and other event tools and meetings
  • Compile earnings reports for each concert
  • Establish and maintain strong relationships with a wide variety of internal and external clients
  • Develop a rapport with operational departments to continually improve calendar process and event execution
  • Process approved invoices and purchase orders
  • Maintain budget records and assist with reconciliation and budget process
  • Handle multiple and diverse events, projects, and tasks simultaneously

Marketing Intern

Arizona Diamondbacks
01.2012 - 10.2012
  • Manage set-up and execution of offsite marketing grass-roots events
  • Supervise fan loyalty booths during game days
  • Create and implement detailed marketing plan for College Night and Singles Night
  • Organize on site, game day promotional events
  • Correspond with radio stations and vendors
  • Process invoices and affidavits
  • Provide administrative support for marketing department

Education

Business, Tourism and Management

Arizona State University
Tempe, Arizona
05.2001 - 05.2013

Skills

    Sports and Live Event logistics management

    Concert Production Setup

    Broadcast Technical Management

    Union Contract negotiation

    Risk and Safety Codes and Planning

    Guest Experience and Services

    Solution Orientated Problem-solving

    Budgeting and finance

    Microsoft Office

    Auto CAD

    Bluebeam

Accomplishments

    300 (approx) concerts and sporting events - Arena Production and Event Manager

    2024 Democratic Convention - Director of Arena Operations

    2024 United Center Rigging Upgrade - Project Manager

    2023-2024 - 1901 Project Committee Member (consulted with architects and designers on new theater layout and design)

    2022 - NBA All Star Game (Salt Lake City) - Contract Event Manager

    2022 - NCAA Men's Tournament (United Center) - Lead Event Manger

    2021 - Laver Cup (Boston) - Contract Talent Manager

    2021 - NBA Finals (Milwaukee)- Contract Event Manager

    2021-2022 NBA/NHL COVID Restart Season (United Center)- Operational Lead on bring events back to the arena

    2020 NBA All Star Game (United Center) - Lead Event Manager for arena and the NBAs main contact

    2018 Laver Cup (United Center) - Lead Event Manager

    2017 NHL Draft (United Center) - Lead Event Manager

Timeline

Senior Director of Event Operations and Production

United Center
07.2024 - 10.2024

Director of Event Operations and Production

Untied Center
10.2021 - 07.2024

Senior Event Manager

United Center
07.2018 - 10.2021

Event Manager

United Center
03.2017 - 07.2018

Event Operations Coordinator

Talking Stick Resort Arena
10.2014 - 07.2015

Event Operations Assistant

Talking Stick Resort Arena
10.2012 - 10.2014

Marketing Intern

Arizona Diamondbacks
01.2012 - 10.2012

Business, Tourism and Management

Arizona State University
05.2001 - 05.2013

Event Manager

Talking Stick Resort Arena
7 2015 - 03.2017

Similar Profiles

CREATE PROFILE
Rachel Baudhuin