Rachel Bayless
Locust Grove
Summary
Driven Professional with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
10
10
years of professional experience
Work History
Dispatcher
Mayes County Sheriff's Office
08.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained updated and detailed records of calls in physical and electronic database.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Inbound Dispatcher
AAA Club Alliance
03.2024 - 05.2024
- On queue inbound call center with auto answering phone system providing quality customer service to members in need of roadside assistance.
- Responsible for knowing all policy information and services provided for members for different membership levels and status.
- Handled incoming calls from roadside assistance service providers to assist with proper call handling in Salesforce system.
- Worked remotely maintaining excellent attendance record and was always on time.
Police Dispatcher
Grand River Dam Authority
11.2021 - 03.2024
- Handled sensitive data with discretion, protecting confidentiality while ensuring that relevant parties received necessary information.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Advanced teamwork among dispatchers by fostering a collaborative work environment built on trust, open communication, and shared goals.
- Monitored high level security system for Bulk Electric Company as well as video surveillance.
- Provided exceptional customer service to callers in crisis displaying empathy while obtaining necessary information for emergency response teams.
Administrative Assistant
Locust Grove Police Department
08.2020 - 10.2021
- Identified issues, analyzed information, and provided solutions to problems.
- Responsible for all open records and ensuring compliance with the Oklahoma Open Records Act.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruption.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
911 Dispatcher
Mayes County 911 Center
07.2020 - 04.2021
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
Dispatch Supervisor
Locust Grove Police Department
10.2018 - 05.2020
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Modernized communications systems to improve productivity, reliability, and effectiveness.
Dispatcher
Locust Grove Police Department
09.2015 - 10.2018
- Promoted a positive work environment by fostering collaboration among team members and encouraging open communication channels within the department.
- Received public emergency and non-emergency calls and supervised response prioritization to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Streamlined information sharing with other departments by developing comprehensive call summaries for interagency use.
- Used specialized software to track and maintain case incident numbers and logs.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
Education
High School -
Tahlequah High School
Tahlequah, OK01.2011
Skills
- Strong problem solver
- Attention to detail
- Data entry
- Active listening
- Prioritization
- Typing speed
Timeline
Dispatcher
Mayes County Sheriff's Office
08.2024 - Current
Inbound Dispatcher
AAA Club Alliance
03.2024 - 05.2024
Police Dispatcher
Grand River Dam Authority
11.2021 - 03.2024
Administrative Assistant
Locust Grove Police Department
08.2020 - 10.2021
911 Dispatcher
Mayes County 911 Center
07.2020 - 04.2021
Dispatch Supervisor
Locust Grove Police Department
10.2018 - 05.2020
Dispatcher
Locust Grove Police Department
09.2015 - 10.2018
High School -
Tahlequah High School
Similar Profiles
Austin HershbergerAustin Hershberger
Corporal at Mayes County Sheriff's OfficeCorporal at Mayes County Sheriff's Office
Christopher HughesChristopher Hughes
Patrol Deputy Sheriff at Delaware County Sheriff's OfficePatrol Deputy Sheriff at Delaware County Sheriff's Office
Christopher HughesChristopher Hughes
Patrol Deputy Sheriff at Delaware County Sheriff's OfficePatrol Deputy Sheriff at Delaware County Sheriff's Office
Tiwanda TolbertTiwanda Tolbert
Line Cook at Emory HospitalLine Cook at Emory Hospital
Teryn BourgeoisTeryn Bourgeois
Army National Guard at US ArmyArmy National Guard at US Army