Rachel Beaz

• Created shipping labels and mailed out soil samples to various laboratories using UPS.com.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.

Handled complaints and questions, and re-directed calls to other team members.

• Acted as first point of contact and set appointments for prospective clients.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• With the use of Microsoft Word I edited and formatted company Reports, Proposals and Agreements.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Using Microsoft Word I edited and formatted Responses, Proposal’s, Reports and Company Work Agreements.
• Using Excel for making and distributing spreadsheets for 9 Project Managers on a daily basis.
• Sent all Responses, Proposals, Reports and Work Agreements Via e-mail, PDF or Hard Copies to the Clents.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Maintained confidentiality of information regarding clients and company.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Answered central telephone system and directed calls accordingly.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Maintained visitor log for entering and leaving facility for security purposes.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Routed incoming mail and messages to relevant personnel without delay.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Managed multiple tasks and met time-sensitive deadlines.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled assignments independently with good judgement and critical thinking skills.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Helped office staff prepare reports and presentations for internal or client-related use.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Cross-trained and provided backup support for organizational leadership.
• Reached out to customers after completed sales to suggest additional service or product purchases.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Informed customers about special promotions and provided detailed information for various products.
• Responded to customer calls and emails to answer questions about products and services.
• Provided training and support to new associates to help provide high-quality customer service.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Trained new personnel regarding company operations, policies and services.

• Kept all building areas and equipment functional and well-organized to promote business performance.
• Learned and remained updated on statutory requirements and regulations.
• Consulted with customers to assess needs and propose optimal solutions.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Improved operational efficiency by streamlining processes and implementing best practices in daily operations.
• Assisted with the development of new procedures for increased productivity and reduced errors.
• Maintained accurate records of inventory levels, ensuring timely replenishment and minimizing stockouts.
• Provided exceptional customer service, resolving issues quickly and maintaining a high level of client satisfaction.
• Supported team members in their tasks, providing guidance and resources as needed to achieve shared objectives.
• Developed strong relationships with vendors, negotiating favorable terms for contracts and ensuring timely delivery of goods or services.
• Participated in meetings with stakeholders from various departments, facilitating open dialogue around ongoing initiatives or proposed changes.

• Led daily operations to ensure high-quality service and customer satisfaction.
• Managed inventory levels, optimizing product availability and reducing waste.
• Trained and mentored team members on salon procedures and customer engagement strategies.
• Implemented scheduling systems to maximize staff efficiency and client appointments.
• Analyzed sales data to identify trends, driving strategic decision-making for services offered.
• Oversaw compliance with health and safety regulations within salon environment.
• Fostered a positive workplace culture through team-building initiatives and recognition programs.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.