Rachel Beiermann
The Colony,TX
Summary
Driven and empathetic professional with a proven track record at Frisco Family & Sports Chiropractic, excelling in customer service and adept in Google Suite. Demonstrated ability to enhance office operations and patient experiences through effective time management and active listening, contributing to significant improvements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Frisco Family And Sports Chiropractic
09.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments for all patients and doctors.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Tracked KPI's in Google spreadsheets and generated graphs using data to show growth and declines.
- Executed various projects requested by the CEO with accuracy and efficiency, including but not limited to insurance, billing, and analyzing bank records.
Activity Therapist Assistant
Bayview Behavioral Hospital
10.2020 - 04.2022
- Contributed to a positive therapeutic environment by maintaining a clean, organized, and welcoming workspace for patients.
- Developed strong rapport with patients through active listening and genuine interest in their progress and recovery journey.
- Created a safe space for patients to express their emotions and work through personal challenges, fostering emotional growth and self-awareness.
- Promoted a stimulating environment through the incorporation of diverse activities such as arts and crafts, music therapy, pet therapy, and exercise programs.
- Educated patients on creating positive coping skills and healthy personal goals through leisure and recreation modalities.
Front Desk Receptionist
Gateway To Prevention & Recovery
01.2020 - 07.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Preformed Urine analysis tests and counted medications to keep patients aligned with their court mandated treatments.
Education
Master of Science - Professional Counseling
Texas A&M University - Corpus Christi
Corpus Christi, TXBachelor of Arts - Psychology Pre-Counseling
Oklahoma Baptist University
Shawnee, OK12.2019
High School Diploma -
Liberty Christian School
Argyle, TX05.2016
Skills
- Customer Service
- Time Management
- Active Listening Skills
- Intuitive/Empathic
- Punctual and Reliable
- Skilled in Google Suite
- Conflict Resolution
Timeline
Front Desk Receptionist
Frisco Family And Sports Chiropractic
09.2022 - Current
Activity Therapist Assistant
Bayview Behavioral Hospital
10.2020 - 04.2022
Front Desk Receptionist
Gateway To Prevention & Recovery
01.2020 - 07.2020
Master of Science - Professional Counseling
Texas A&M University - Corpus Christi
Bachelor of Arts - Psychology Pre-Counseling
Oklahoma Baptist University
High School Diploma -
Liberty Christian School
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