Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Beiermann

The Colony,TX

Summary

Driven and empathetic professional with a proven track record at Frisco Family & Sports Chiropractic, excelling in customer service and adept in Google Suite. Demonstrated ability to enhance office operations and patient experiences through effective time management and active listening, contributing to significant improvements in customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Frisco Family And Sports Chiropractic
09.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments for all patients and doctors.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Tracked KPI's in Google spreadsheets and generated graphs using data to show growth and declines.
  • Executed various projects requested by the CEO with accuracy and efficiency, including but not limited to insurance, billing, and analyzing bank records.

Activity Therapist Assistant

Bayview Behavioral Hospital
10.2020 - 04.2022
  • Contributed to a positive therapeutic environment by maintaining a clean, organized, and welcoming workspace for patients.
  • Developed strong rapport with patients through active listening and genuine interest in their progress and recovery journey.
  • Created a safe space for patients to express their emotions and work through personal challenges, fostering emotional growth and self-awareness.
  • Promoted a stimulating environment through the incorporation of diverse activities such as arts and crafts, music therapy, pet therapy, and exercise programs.
  • Educated patients on creating positive coping skills and healthy personal goals through leisure and recreation modalities.

Front Desk Receptionist

Gateway To Prevention & Recovery
01.2020 - 07.2020
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
  • Preformed Urine analysis tests and counted medications to keep patients aligned with their court mandated treatments.

Education

Master of Science - Professional Counseling

Texas A&M University - Corpus Christi
Corpus Christi, TX

Bachelor of Arts - Psychology Pre-Counseling

Oklahoma Baptist University
Shawnee, OK
12.2019

High School Diploma -

Liberty Christian School
Argyle, TX
05.2016

Skills

  • Customer Service
  • Time Management
  • Active Listening Skills
  • Intuitive/Empathic
  • Punctual and Reliable
  • Skilled in Google Suite
  • Conflict Resolution

Timeline

Front Desk Receptionist

Frisco Family And Sports Chiropractic
09.2022 - Current

Activity Therapist Assistant

Bayview Behavioral Hospital
10.2020 - 04.2022

Front Desk Receptionist

Gateway To Prevention & Recovery
01.2020 - 07.2020

Master of Science - Professional Counseling

Texas A&M University - Corpus Christi

Bachelor of Arts - Psychology Pre-Counseling

Oklahoma Baptist University

High School Diploma -

Liberty Christian School

Similar Profiles

CREATE PROFILE
Rachel Beiermann