Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RACHEL BENDER

Waterloo

Summary

Dynamic Senior Certified Pharmacy Technician with proven expertise at MEIJER in optimizing workflow and enhancing patient satisfaction. Skilled in insurance billing and team collaboration, I successfully reduced medication errors and improved operational efficiency, fostering a culture of safety and compliance while mentoring junior staff. Committed to delivering exceptional service in fast-paced environments.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

MEIJER
11.2023 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.

Pharmacy Operations Manager

WALGREENS
08.2019 - 11.2023
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.

Education

Bachelor of Science - HOTEL RESTAURANT AND TOURISM MANAGEMENT

UNIVERSITY OF WISCONSIN STOUT
MENOMONIE WI
12-2021

Skills

  • Problem-solving skills
  • HIPAA compliance
  • Workflow optimization
  • Patient confidentiality
  • Team collaboration
  • Drug inventory control
  • Pharmacy operations
  • Certified pharmacy technician (cpht)
  • Heartsaver first aid CPR AED (first aid CPR AED)
  • Prioritization and organization
  • Staff leadership
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Calculating insurance coverage

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Senior Certified Pharmacy Technician

MEIJER
11.2023 - Current

Pharmacy Operations Manager

WALGREENS
08.2019 - 11.2023

Bachelor of Science - HOTEL RESTAURANT AND TOURISM MANAGEMENT

UNIVERSITY OF WISCONSIN STOUT

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