Rachel Benfield
El Campo,TX
Summary
Dynamic and dedicated professional with extensive experience in customer service at Wal Mart. Proven track record in cash handling and payment processing, complemented by strong work ethic and integrity. Recognized for enhancing customer satisfaction through effective communication and problem resolution, consistently maintaining a balanced cash drawer and fostering team collaboration.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
19
19
years of professional experience
Work History
Cashier/Customer Service Cashier
Wal Mart
08.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring balanced registers at shift end.
- Assisted in training new cashiers on policies and procedures to enhance team performance.
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to manage high-volume traffic during peak hours effectively.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Restaurant Worker
Pitt Viper BBQ
04.2020 - 05.2023
- Trained new staff on food safety protocols and operational procedures.
- Managed inventory levels, ensuring timely replenishment of supplies for seamless service.
- Streamlined kitchen workflow, enhancing order preparation efficiency during peak hours.
- Mentored junior employees, fostering skill development and team cohesion.
- Implemented quality control measures, maintaining high standards in food presentation and taste.
- Collaborated with management to optimize menu offerings based on customer feedback and trends.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Developed strong rapport with regular customers, contributing to increased repeat business.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Certified Medication Aide
Garden Villa Nursing Home
03.2009 - 09.2011
- Administered medications accurately, ensuring compliance with safety protocols and regulations.
- Monitored patient responses to medications, adjusting care plans as necessary for optimal outcomes.
- Collaborated with healthcare teams to improve medication management processes and patient care strategies.
- Trained new staff on medication administration procedures and best practices for patient safety.
- Conducted regular inventory assessments of medications, maintaining accurate stock levels and documentation.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Promoted patient safety with thorough knowledge of medication interactions and contraindications.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mixups.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Contributed to efficient facility operations by preparing and organizing medications in advance for scheduled distribution times.
- Enhanced patient care by administering medications according to prescribed schedules and dosages.
- Improved patient satisfaction through clear communication and compassionate bedside manner during medication administration.
- Responded promptly to emergency situations involving patients'' health issues related to their medications, coordinating closely with nursing staff for optimal outcomes.
Certified Nursing Assistant
Presbyterian Hospital
03.2007 - 12.2008
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments, contributing to tailored care plans.
- Monitored vital signs, reporting changes and discrepancies for timely intervention.
- Facilitated effective communication between patients, families, and healthcare teams to enhance patient experience.
- Implemented infection control measures to maintain a safe environment for patients and staff.
- Documented patient progress accurately in electronic health records for continuity of care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
Education
No Degree - Art History
University of North Texas
Denton, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Money handling
- Reliability and punctuality
- Cash register operation
- Professionalism and courtesy
- Cash management
- Payment processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier/Customer Service Cashier
Wal Mart
08.2023 - Current
Restaurant Worker
Pitt Viper BBQ
04.2020 - 05.2023
Certified Medication Aide
Garden Villa Nursing Home
03.2009 - 09.2011
Certified Nursing Assistant
Presbyterian Hospital
03.2007 - 12.2008
No Degree - Art History
University of North Texas