Rachel Berendsen
Howard
Summary
Experienced with strategic planning, financial management, and team leadership. Utilizes innovative approaches to streamline operations and drive growth. Track record of building strong relationships with stakeholders to ensure business success.
Overview
8
8
years of professional experience
Work History
Business Owner & Esthetician
B'z Wax and Beauty LLC
Green Bay, WI
10.2021 - Current
- Developed and implemented marketing strategies to increase brand visibility and client engagement.
- Established financial tracking systems to monitor revenue, expenses, and profitability for informed decision-making.
- Interacted well with clients to build connections and nurture relationships.
- Designed business model and service menu to meet the needs of clientele.
Server
Republic Chophouse
Green Bay, WI
03.2021 - 03.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Humana
Green Bay, WI
07.2019 - 03.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
Office Manager
Titletown Flooring LLC
Green Bay, WI
03.2018 - 04.2019
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Completed bi-weekly payroll for 15 employees.
Education
Licensed Esthetician - Esthetics
Academy of Beauty Professionals
Appleton, WI09-2021
No Degree - Business Management
NWTC
Green Bay, WI06-2018
High School Diploma - undefined
De Pere High School
De Pere, WI06-2015
Skills
- Judgement and Decision Making
- Work Planning and Prioritization
- Team collaboration and leadership
- Issue resolution
- Process improvement
- Communication
- Customer Service
- Detail Oriented
Timeline
Business Owner & Esthetician
B'z Wax and Beauty LLC
10.2021 - Current
Server
Republic Chophouse
03.2021 - 03.2026
Customer Service Representative
Humana
07.2019 - 03.2021
Office Manager
Titletown Flooring LLC
03.2018 - 04.2019
High School Diploma - undefined
De Pere High School
Licensed Esthetician - Esthetics
Academy of Beauty Professionals
No Degree - Business Management
NWTC