Summary
Overview
Work History
Education
Skills
Volunteering in the community
Timeline
OfficeManager
Rachel Bethel

Rachel Bethel

Executive Assistant
Fort Mill,SC

Summary

Driven and resourceful administrative professional with

6+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

10
10
years of professional experience

Work History

Support Chief Executive Officer

AccessOne
Fort Mill, United States
10.2020 - Current
  • Support Chief Executive Offer and Executive Suite.
  • Manage and maintain multiple calendars.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Prepared documents, reports and presentations for executives and board members..
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Created expense reports, budgets and filing systems for management team.
  • Transcribed minutes of meetings and executed meetings and events for company to support the executive team.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Researched, proposed and implemented vendor agreements to decrease costs and improve services.
  • Assist, organize and facilitate projects and events (ex: Holiday Events, Quarterly Celebrations, Quarterly Staff Meetings, Team Building, etc.).

Support Chief Revenue Officer

SnapOne
Charlotte, United States
06.2017 - 10.2020
  • Support Chief Revenue Officer and EVP of Sales.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Arranged travel for Executives.
  • Traveled with executive team to off-site events.
  • Maintain and track supplies and HR budget.
  • Created expense reports, budgets and filing systems for management team.
  • Order supplies for our Charlotte, New York & California locations.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Organized and coordinated conferences and monthly meetings.
  • Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
  • Transcribed minutes of meetings.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Researched, proposed and implemented vendor agreements to decrease costs and improve services.
  • Filed paperwork and organized computer-based information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Distributed company-wide announcements.
  • Assisted, organized and facilitated projects and events (ex: Volunteer Week, Quarterly Celebrations, Steps Challenge).

Customer Satisfaction Specialist

SnapOne
Charlotte, United States
06.2016 - 06.2017
  • Place Orders, Create RA’s, PIR’s and return labels for incoming phone calls
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Assisted teammates
  • Uphold a certain standard of criteria with Errors, Order Entry Accuracy, NPS Scores
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.
  • Earned the November 2016 Wow Award
  • Help train new Customer Satisfaction Agents
  • Processed orders, service requests and applied information to customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Customer Service Representative

Camso
Charlotte, NC
08.2013 - 06.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Process incoming orders from National Account customers.
  • Liaison between customers and vendors.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Dispatch jobs to other branches or preferred vendors nation wide.
  • Communicate through fax, email & by phone to our vendors about ongoing fork lift tire repair/replacement.
  • Keep positive and on-going relationships with our vendors and customers.
  • Contact and collect invoices and signed paperwork from vendors to process and close out open accounts.
  • Check status of on-going orders, keeping orders longer than 2 weeks a high priority.
  • Update notes in SalesForce to match current situations pertaining to different accounts.
  • Process credit card payments through our Wells Fargo account.
  • Responded proactively and positively to rapid change.

HR Coordinator

BJC HealthCare
St. Louis, MO
06.2009 - 03.2010
  • Complete background checks and reference checks for all potential new hires and volunteers.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Process all employee badges through security.
  • Organize and maintain all current and former employees with the company.
  • Distribute all new hire materials.
  • File Annual Performance Appraisals.

Education

Bachelor of Arts - Human Resources Management

LINDENWOOD UNIVERSITY
St. Charles, Missouri
12.2009

Skills

  • Confidentiality and Discretion
  • Calendar and Scheduling Software
  • Meeting Agenda Preparation
  • Advanced MS Office Suite Proficiency (Word, Power Point, Excel)
  • Budget Management
  • Call Screening
  • Report Distribution
  • Client & Employee Relations
  • Board of Directors Support
  • Corporate Communications
  • Travel Arrangement Management

Volunteering in the community

I am part of the Young Professionals Network for Safe Alliance.

As a Young Professional, I am able to help with the following:

• Raising awareness about programs and services at special events.
• Advocate for Safe Alliance and the Mecklenburg County survivors Safe Alliance serves.
• Raise life-saving funds via monthly donations and YP events.

Timeline

Support Chief Executive Officer

AccessOne
10.2020 - Current

Support Chief Revenue Officer

SnapOne
06.2017 - 10.2020

Customer Satisfaction Specialist

SnapOne
06.2016 - 06.2017

Customer Service Representative

Camso
08.2013 - 06.2016

HR Coordinator

BJC HealthCare
06.2009 - 03.2010

Bachelor of Arts - Human Resources Management

LINDENWOOD UNIVERSITY

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Rachel BethelExecutive Assistant