Rachel Bethel
Miami
Summary
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper, and multitasker.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Care Elementary School
08.2021 - Current
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Janitorial Service
University of Miami
01.2019 - 01.2021
- Provided excellent customer service, resolving client issues professionally and efficiently while maintaining positive relationships.
- Monitored subordinates' performance and quickly addressed emerging issues.
- Maintained cleaning supplies inventory, and replenished depleted items.
- Implemented environmentally friendly practices, reducing waste output and promoting sustainability within the organization.
Customer Service Representative
Wholefoods
01.2013 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Manager
Blockbuster Video
01.2009 - 01.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
No Degree - Early Learning And Child Care
Miami Dade College
Miami, FL04-2022
Degree Diploma -
South Dade
Miami, FL01.2008
Skills
- Interpersonal Skills and Communication
- Professional telephone technique
- Problem Solving and Critical Thinking
- Dependability
- Team Work
- Ability to work independently with minimal supervision
- Administrative Proficiency (Fax, Photocopier, Scanners, etc)
- Classroom management
- Student assessment
- Activity planning
- Behavioral techniques
- Material organization
- Customer service
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Classroom Management Certificate – Various professional development providers and educational institutions.
- Certified Childcare Professional (CCP) - National Early Childhood Program Accreditation.
- Child Nutrition Program Operator Certification– For those managing child nutrition programs, offered by state departments and educational service agencies.
Timeline
Teacher's Assistant
Care Elementary School
08.2021 - Current
Janitorial Service
University of Miami
01.2019 - 01.2021
Customer Service Representative
Wholefoods
01.2013 - 01.2020
Customer Service Manager
Blockbuster Video
01.2009 - 01.2013
No Degree - Early Learning And Child Care
Miami Dade College
Degree Diploma -
South Dade
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