Rachel Betts

• Prepares purchase orders and sends to distributors and suppliers.
• Contacts vendors to determine order status and communicate discrepancies with shipments.
• Researches potential products, vendors and services to compare price and quality.
• Analyzes data to optimize inventory turns and maintain sufficient inventory, meeting customer demands
• Reviews customer needs and developed appropriate procurement requirements.
• Reconciles accounts with purchase receipts and consulted yearly budget to stay within spending limits.
• Conducts market research to determine appropriate pricing.
• Supports in the preparation of procurement request rationale documents for submission to the Contracting Office. Monitors the cost, management, and overall technical performance of the contract after award.

• Assists with the scheduling of patient appointments and follow-up visits.
• Maintains accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
• Performs administrative tasks such as filing, faxing, photocopying and scanning documents.
• Performs administrative tasks such as filing, faxing, photocopying and scanning documents.
• Answers phone calls from patients or healthcare providers and responded to inquiries professionally.
• Verifies patient insurance coverage for services rendered at the facility.
• Serves as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
• Relays messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

• Managed staffing and scheduling of phlebotomy lab personnel of 18 plus employees.
• Obtained blood specimens through venipunctures and fingersticks.
• Established team schedules that met all coverage needs.
• Performed evaluations of lab personnel and implemented corrective actions where necessary.
• Adhered to facility and legal requirements for standards of care and operations.
• Answered special calls promptly to deliver exceptional service.
• Maintained and organized phlebotomy data and statistics.
• Verified collection orders and communicated discrepancies to nurses for 250-300 patients during morning round collections.
• Monitored expiration dates, rotated stock to limit outdates and removed items from use as required by outdates
• Biweekly employee pay roll data entry
• Weekly supply inventory/ lean training implemented.
• Performed daily inventory using bar coding equipment on a predetermined schedule that will allow for timely replenishment
• Facilitated effective communication between team members, other departments and outside facilities.
• Maintained leadership training schedule
• Pulled stock inventory and material for delivery; replenished stock inventory; interacted with clinical and administrative customers and maintained records on stock levels
• Communicated to the Lead or Supervisor any concerns related to supplies, equipment and procedures

• Taught Phlebotomy class 8-20 students per class
• Prepared agendas, took notes at meetings, composed and prepared minutes for review and signature,
• Communicated professionally and effectively with various levels of staff within the college and hospital.
• Handled all student and training facility complaints and issues.
• Assisted in completing inventory of supplies and equipment.
• Utilized automations data systems to receive and manage email, review word and excel documents.
• Managed curriculum development and daily facility operations in alignment with education objectives.
• Performed basic analysis of data and generate a variety of reports.
• Attended faculty meetings to brainstorm new ideas and discuss methods for solving various issues. Evaluated overall performance of students and provided frequent feedback to administration regarding attendance, performance and behavior.
• Assisted in responding to inquires, surveys, gathering data for program performance. Was responsible for the accuracy of authorization documents.
• Reported violations or perceived violations of safety rules, policies and procedures.
• General clerical and administrative duties; prepared correspondence; compiled reports; extracting and organizing data; reviewed documents for accuracy; maintained files;managed databases;
• Maintained files of time keeping records.
• Utilized data base management program and spreadsheets to prepare records and reports.
• Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
• Monitored expiration dates, rotates stock to limit outdated and removed items from use as required by outdated. Supported managers in checking inventory for stock identified for recalled items and hazard alerts
• Prepared purchase orders and requisitions. Oversaw purchase orders for both campuses.
• Plans and develops educational programs.
  
• Served as a purchase card holder. Ordering supplies and products to be used throughout the academic school year.
• Serves as a liaison between between facility management and clinical sites.
• Ran background checks of individuals to obtain data on character, financial status and personal history.
• Controlled, prepared, issued identification badges, cards, and passes.
• Reviewed appropriate records to obtain facts about individuals.
• Created and submitted reports regarding background investigations, highlighting special findings.
• Contacted references by phone and in person to validate information.
• Controlled, prepared, issued identification badges for hospital access.

• Taught classes from 8-20 students per class
• Participated in workshops and trainings to improve skills and learn new methods for classroom instruction, while keeping current with changes in today's medical environment.
• Conducted tests and quizzes to evaluate student progress with course material.
• Managed and organized class records and reports.
• Established objectives for lessons, modules and projects.
• Attended faculty meetings to brainstorm ideas and discuss methods for solving issues.
• Developed guides and course materials to reinforce lecture information and help students learn in a medical office setting.
• Mentored and counseled students with social adjustment and academic issues.
• Delivered training program courses to meet validated agency requirements.
• Evaluated students to uncover learning deficiencies and devise improvement plans.
• Managed curriculum development and daily facility operations to align with corporate objectives.
• Served as purchase card holder to monitor needed supplies and materials for program.

• Greeted patients comfortably using direct eye contact, chooses words well, and listens with respect to the Veteran, their family, or their designee.
• Monitored patients for medical changes and reviewed and revised care plans accordingly.
• Interacted with both internal and external customers.
• Protected patients and employees by adhering to infection-control and hazardous waste policies.
• Participated in assessing patient's teaching needs and participating in patient and family teaching;
• Cleaned assigned secondary areas (shelves and bins) in accordance with aseptic principles as published in infection control guidelines, local Standard Operating Procedures (SOPs), and Joint Commission standards as scheduled.
• referred patients to other medical specialty clinics; providing information to patients necessary to resolve patient complaints.
• Provided excellent patient support and care to patients and families.
• Guided students and newer laboratory personnel in proper practices and regulatory guidelines.
• Performed blood draws while offering compassionate care.
• Completed assignments and assisting others as needed
• Communicated with patients to explain specimen collection procedures and answer questions.
• Adhered to all safety and infection control precautions and regulations.
• participated in huddles with other laboratory staff to determine the daily needs of the clinic,
• Reported safety hazards to supervisors, removing risk and promoting workplace safety.
• Unpacked/uncrated supplies from shipping cartons; properly stores supplies and material in main/primary inventory areas. Stores items in accordance with established guidelines.
• Demonstrated appropriate body mechanics when repositioning or moving patients;
• Maintained the ability to physically intervene with disruptive patients and protect self and others from injury.
• Coordinated information and actions related to patient care and services

Collected and processed urine and oral point of care drug tests samples. Initiated and carried out a variety of advisory and technical duties, including receiving and scheduling patient drug screens for medication monitoring purposes. Relayed test results to appropriate staff to include recognizing and referring urgent results to the professional staff for immediate action.

• Reviewed patient data, prepared data reports and signed off on release of information requests.
• Prepare clinic schedules based on knowledge of clinic appointments
• Maintained medical records using automated computer system.
• Managed departmental inventory and supply ordering.
• Performed daily inventory of primary and secondary inventory points using bar coding equipment on a predetermined schedule that will allow for timely replenishment orders.
• Collaborated in development of office procedures.
• Improved operations by working with team members and customers to find workable solutions.
• Performed site evaluations, customer surveys and team audits.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Recognized by management for providing exceptional customer service. Review inventory documentation to identify discrepancies.
• Packed and shipped daily specimen inventory.
• reviewed and documented medical outpatient and inpatient electronic health records

• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Managed office inventory and placed new supply orders.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Oversaw all incoming and outgoing laboratory samples.
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• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Elevated customer satisfaction ratings by resolving client and case issues effectively.
• Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.

• Served as a liaison between Quest Diagnostics and the providers of a dual provider office for their patients while providing a phlebotomy service.
• Obtained and entered patient demographics and insurance information into the Quest Diagnostics computer system.
• Followed all HIPPA and OSHA regulations.
• Collected blood samples following correct order of draw and sterile procedure.
• Packaged specimens and the end of the day for pick up by courier.
• Performed information receptionist duties;receiving answering and routing inquiries;providing medical information;scheduling meeting between medical providers and patient appointments for laboratory procedures.
• Provided forms to assist patients and visitors with administrative completion of forms or documents.
• Interacted with customers, family members, visitors and co-workers in a courteous, tactful, helpful manner exercising mature judgment and diplomacy.
• Monitored expiration dates, rotated stock to limit outdated and removes items from use as required by outdated