Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Rachel Bice

Macon
Rachel Bice

Summary

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

2
years of professional experience
2004
years of post-secondary education

Work History

478 country buffet
Byron

Server Trainer
02.2023 - 04.2024

Job overview

  • Trained new servers on menu items and service standards.
  • Conducted role-playing exercises to enhance customer interaction skills.
  • Developed training materials to improve onboarding processes for staff.
  • Assisted in creating a positive dining atmosphere through effective teamwork.
  • Demonstrated proper food handling procedures and safety protocols.
  • Maintained knowledge of daily specials and promotions for accurate communication with guests.
  • Provided exceptional service to high volume of daily customers.
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Worked directly with servers for many shifts during training process.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Facilitated group discussions about complex topics related to server systems.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.

Bice's Old Hickory
Talladega

General Manager of Food Service
06.2022 - 02.2024

Job overview

  • Managed daily operations of food service department to ensure smooth functioning.
  • Supervised staff to maintain high standards of customer service and food quality.
  • Developed training programs for new employees to enhance service skills and efficiency.
  • Implemented health and safety protocols to ensure compliance with regulations.
  • Oversaw menu planning and adjustments based on seasonal availability and customer preferences.
  • Fostered positive team dynamics through effective communication and conflict resolution strategies.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Trained and supervised staff members in all aspects of restaurant operations.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Ensured compliance with all local health codes, sanitation regulations, and company policies.
  • Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
  • Developed relationships with key customers to maximize revenue potential.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
  • Performed administrative tasks including payroll processing, budgeting activities.
  • Analyzed sales data to identify opportunities for growth.
  • Assessed training needs of personnel regularly and conducted necessary training programs.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
  • Negotiated contracts with suppliers for purchasing food ingredients at the most competitive rates.
  • Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
  • Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
  • Organized promotional events such as special menus or discounts in order to attract more customers.
  • Coordinated with vendors to ensure proper supply of food items at competitive prices.
  • Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
  • Trained new hires on company policies and procedures.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Coordinated maintenance and repair of food service equipment.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Served customers by phone to take orders and answer product or service questions.
  • Rotated and replenished products in display cases.
  • Trained new employees on restaurant policies, procedures, and customer service standards.
  • Fostered a positive working environment, encouraging teamwork and employee engagement.
  • Handled customer complaints and feedback, implementing changes to improve service.
  • Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
  • Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
  • Managed inventory levels, ordering supplies as needed to maintain stock.
  • Managed cash flow, overseeing daily receipts and bank deposits.
  • Facilitated communication between engineering teams and stakeholders to ensure clear understanding of product requirements.
  • Monitored competitive landscape to inform product positioning and differentiation.
  • Coordinated with marketing and sales teams to develop go-to-market strategies and support product launches.
  • Managed risks and resolved issues that affected product scope, schedule, and quality.

Education

Victory Christian School
Pell City, AL

Central Alabama Community College
Talladega, Alabama

Some College (No Degree) from Ancient History

Skills

  • Employee training
  • Menu knowledge
  • Food safety
  • Customer service
  • Conflict resolution
  • Sales promotion
  • Time management
  • Communication skills
  • Customer feedback analysis
  • Waiting tables
  • Food quality standards
  • Safe handling procedures
  • POS system proficiency
  • Effective time management
  • High volume dining
  • Effective customer upselling
  • Kitchen staff coordination
  • Employee mentoring
  • Dining crew workflow optimization
  • Price memorization
  • Food inspection
  • Company policies
  • Employee orientations
  • New employee mentoring
  • Dining customer service
  • Kitchen communication
  • Exceptional communication

Work Type

Full TimeContract Work

Work Location

Remote

Timeline

Server Trainer

478 country buffet
02.2023 - 04.2024

General Manager of Food Service

Bice's Old Hickory
06.2022 - 02.2024

Victory Christian School

05.2003

Central Alabama Community College

Some College (No Degree) from Ancient History

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