Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Bidne

Moreland,GA

Summary

  • Customer Service representative bringing 18 years of call center experience in medical and business call settings.
  • Active listening skills
  • Team player
  • Integrity
  • Passionate about promoting customer satisfaction by delivering quality service.

Overview

18
18
years of professional experience

Work History

Customer Service Specialist

Epiphany Dermatology
10.2017 - Current
  • Take demographic and other pertinent information when creating or updating patient charts.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.

Inspector in Quality Assurance and Quality Control

SIGVARIS
02.2017 - 10.2017
  • Reduced manufacturing defects by conducting thorough inspections of finished products.
  • Working with machine technicians to correct flaws in the products.

Expert Event Operator

InterCall
04.2006 - 02.2017
  • Setup and facilitate business conference calls.
  • Speak with the leaders of the call in the preconference area to go over introduction, proper pronunciations of names and titles of the leaders.
  • Facilitate question and answer session - opening individual lines in the order they joined the question queue- attentively listening to know when to close the line and move to the next questioner in the queue.
  • Closing the call and moving leaders back to separate area promptly where post conference meeting takes place away from the participants.

Education

High School Diploma -

East Coweta High School
Sharpsburg, GA
05.1998

Skills

  • Telephone Etiquette
  • Customer Service
  • Attention to Detail
  • Data Entry
  • Good Communication Skills
  • Call Center Experience
  • Appointment Scheduling

Timeline

Customer Service Specialist

Epiphany Dermatology
10.2017 - Current

Inspector in Quality Assurance and Quality Control

SIGVARIS
02.2017 - 10.2017

Expert Event Operator

InterCall
04.2006 - 02.2017

High School Diploma -

East Coweta High School

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Rachel Bidne