Rachel Bielefeld
Snohomish,WA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
15
15
years of professional experience
Work History
Nursing Facility Case Manager
DSHS
05.2015 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Social Worker
CRISTA Ministries
12.2013 - 05.2015
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
Social Services Director
Sonshine Manor
07.2009 - 11.2013
- Referred families to shelters, legal resources, and educational programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Led a multidisciplinary team of professionals in the design and delivery of client-centered services.
- Improved communication between departments through the implementation of cross-functional teams and regular meetings.
- Participated in community events to promote services and engage with public.
Education
BSW - Social Work
Evangel University
Springfield, MO05.2009
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Positive Attitude
- Client Advocacy
- Care Coordination
- Emotional awareness
- Patient support
- Case Needs Assessment
- Interdisciplinary Collaboration
- Discharge Planning
- Client Needs Assessments
- Client meetings
- Written and verbal communication
Timeline
Nursing Facility Case Manager
DSHS
05.2015 - Current
Social Worker
CRISTA Ministries
12.2013 - 05.2015
Social Services Director
Sonshine Manor
07.2009 - 11.2013
BSW - Social Work
Evangel University