Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Bills

North Highlands,CA

Summary

I am an adaptable professional with a robust background in customer service, leadership, warehouse operations, delivery logistics, and accounting.

Overview

20
20
years of professional experience

Work History

Retail Store Manager

Grateful Bread Co.
01.2024 - 04.2025
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Coordinated staffing and sustained equipment, permits, and vehicles for local farmers markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Accounts Payable Clerk

Demountable Wall Supply
06.2021 - 07.2023
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Facilitated smoother end-of-month closings by collaborating with accounting team to reconcile accounts payable ledgers.
  • Matched purchase orders with invoices and recorded necessary information.
  • Input financial data and produced reports using Sage Business software.
  • Provided clerical support to the company by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

Warehouse Lead

Texas Department of Motor Vehicles
12.2017 - 12.2020
  • Supervised warehouse team, distributing responsibilities efficiently to maximize workflow
  • Oversaw daily operations and shipping and handling processes.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
  • Oversaw team responsible for collecting mail from various post offices, sorting and distributing mail and freight to all divisions on campus.
  • Arranged conference room setups and teardowns for Board meetings along with campus events.
    Handled minor office maintenance tasks to support daily operations.
  • Administered removal and distribution of office furniture to improve workspace layout.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Reviewed historical data on vehicle performance to recognize trends and improve fleet utilization.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Operated forklift or pallet truck to load, unload, transport, and store goods.

Grocery Specialist

Whole Food Market
01.2005 - 06.2017
  • Improved customer satisfaction by providing efficient and friendly service in the grocery department.
  • Managed grocery department operations, ensuring a clean and organized store environment.
  • Supported store processes through cross-functional collaboration with other departments as needed.
  • Resolved customer complaints in a timely manner, demonstrating exceptional problem-solving skills and commitment to excellent service.
  • Continuously updated knowledge of emerging trends and new products in the grocery industry to better serve customers and enhance store offerings.
  • Served as a knowledgeable resource for customers seeking information about specialty products or ingredients.
  • Coordinated with vendors on deliveries, ensuring prompt receipt of goods while minimizing discrepancies between orders placed versus received.
  • Contributed to successful promotional events by effectively setting up eye-catching displays that showcased featured products.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Stocked designated items on shelves, end caps and displays.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
  • Managed loading, unloading, transporting, and storing of goods using forklift or pallet truck

Education

Bachelor of Arts - Business

American River College
Sacramento, CA
05-2028

Skills

  • Customer service
  • Strong multi-tasking
  • Inventory control
  • Accurate money handling
  • Merchandise strategizing
  • Employee scheduling
  • Warehouse operations
  • Shipping and receiving
  • Accounts payable / invoice coding
  • Time management
  • Dependable and responsible
  • Friendly, positive attitude

Timeline

Retail Store Manager

Grateful Bread Co.
01.2024 - 04.2025

Accounts Payable Clerk

Demountable Wall Supply
06.2021 - 07.2023

Warehouse Lead

Texas Department of Motor Vehicles
12.2017 - 12.2020

Grocery Specialist

Whole Food Market
01.2005 - 06.2017

Bachelor of Arts - Business

American River College

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Rachel Bills