Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Bingham

Abilene,TX

Summary

Dynamic Managing Director at Joshua Bingham Jewelry LLC, adept in project coordination and contract mediation. Successfully enhanced operational efficiency and mentored staff, fostering a collaborative team environment. Proven ability to identify risks and implement effective solutions, driving organizational success and ensuring compliance with industry standards.

Overview

22
22
years of professional experience

Work History

Managing Director

Joshua Bingham Jewelry LLC
Cerrillos, NM
06.2017 - 05.2025
  • Provided guidance to team members on project management principles and best practices.
  • Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
  • Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
  • Reviewed reports from departments to identify areas of improvement in operational efficiency.
  • Established performance standards and monitored progress towards achieving them.
  • Managed external communications such as press releases, media interviews.
  • Identified potential risks associated with operations and developed mitigation strategies.
  • Oversaw day-to-day operations of the company while coordinating with staff members.
  • Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
  • Participated in development activities such as product launches or promotional events.
  • Performed sales and support activities to meet client needs and maintain service levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated with senior leadership teams to develop long-term growth plans for the organization.

Veterinary Receptionist

Vista Larga Animal Hospital
Edgewood, NM
03.2012 - 06.2017
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Ordered office supplies as needed.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Processed incoming mail on a daily basis.
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Maintained inventory of pet products such as food, treats, toys, collars, leashes.
  • Processed payments from clients including cash, credit cards, and checks.
  • Kept track of client's payment history and updated account information accordingly.
  • Assisted in training new staff members on proper procedures for interacting with customers.
  • Ensured that all safety protocols were followed while handling animals in the facility.
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Veterinary Receptionist

Northview Animal Hospital
Albuquerque, NM
05.2006 - 03.2012
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Ordered office supplies as needed.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Processed incoming mail on a daily basis.
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Maintained inventory of pet products such as food, treats, toys, collars, leashes.
  • Processed payments from clients including cash, credit cards, and checks.
  • Kept track of client's payment history and updated account information accordingly.
  • Assisted in training new staff members on proper procedures for interacting with customers.
  • Ensured that all safety protocols were followed while handling animals in the facility.
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Assisted with new staff training, sharing key information about veterinary practice and protocols.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Ordered and maintained supply inventory for medical office.
  • Interviewed patients to complete case histories and intake forms.
  • Routed laboratory or diagnostic results to appropriate staff.

Probation Clerk

Alcohol Awareness
Albuquerque, NM
04.2005 - 05.2006
  • Maintained records of meetings, hearings, and court appearances for each client.
  • Coordinated transportation for offenders when necessary for court appearances or other related activities.
  • Attended meetings with judges, attorneys and other professionals regarding offender cases.
  • Provided administrative support to parole and probation staff.
  • Organized documents related to criminal histories for review by courts or parole boards.
  • Answered phone calls concerning clients, handled complaints and responded to requests for information.

  • Prepared detailed reports on probationer progress and compliance for court reviews and hearings.

Sales Associate

Anne Taylor Loft
Albuquerque, NM
02.2004 - 03.2005
  • Processed transactions using a point-of-sale system.
  • Assisted customers with product selection, sizing and styling.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Organized stockroom shelves according to size, color or style.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled customer complaints in a professional manner.
  • Demonstrated product features and benefits for customers' needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Conducted inventories on a regular basis to track stock levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.

Store Manager

Kick's Danceware
Santa Fe, NM
07.2003 - 01.2004
  • Planned special promotions or discounts based on market trends.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Resolved customer complaints in a timely manner.
  • Developed relationships with suppliers to negotiate better prices.
  • Updated POS system with new products and promotional offers.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Implemented efficient systems for tracking stock movement.
  • Monitored inventory levels and placed orders to restock shelves.
  • Ensured compliance with safety regulations and company policies.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Capital High School
Santa Fe, NM
05-2003

Skills

  • Project management
  • Contract negotiation
  • Staff recruitment
  • Operational efficiency
  • Performance monitoring
  • Risk assessment
  • Employee training
  • Customer service
  • Team leadership
  • Team collaboration
  • Staff management
  • Stock control
  • Mentoring and training

Timeline

Managing Director

Joshua Bingham Jewelry LLC
06.2017 - 05.2025

Veterinary Receptionist

Vista Larga Animal Hospital
03.2012 - 06.2017

Veterinary Receptionist

Northview Animal Hospital
05.2006 - 03.2012

Probation Clerk

Alcohol Awareness
04.2005 - 05.2006

Sales Associate

Anne Taylor Loft
02.2004 - 03.2005

Store Manager

Kick's Danceware
07.2003 - 01.2004

High School Diploma -

Capital High School

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