Overview
Work History
Timeline
Rachel Blake

Rachel Blake

Killeen,Texas

Overview

11
11
years of professional experience

Work History

Public Safety Ambassador

CapMetro
Austin
07.2023 - Current
  • Successfully provide support to individuals experiencing homelessness, disabilities and/or mental health issues
  • Trained in Diversity, Equity & Inclusion; served as advisor for the workplace; facilitated 15 diversity and inclusion training classes for employees
  • Efficiently review contracts, claims and various documents to ensure policies, guidelines and state regulations are followed
  • Refer the unsheltered or disabled population to necessary agencies for adjudication of their conditions and assistance; provided exceptional customer service
  • Demonstrates teamwork and diversity in the ability to co-labor with various personalities and backgrounds
  • Analytical with outstanding computer skills, data management and digital administrative skills
  • Ensure application of diversity training, conduct mentorship, counseling and answer questions
  • Responsible for engaging in a range of activities, including educating people regarding civility ordinances
  • Skilled in interactions with business owners and residents, assist tourists with directions and transit information
  • Duties also include analyze the issues and providing guidance or assign team tasks, and enforce safety policies
  • Exhibits excellent listening and communication skill, strength, and patience in displaying tact and diplomacy
  • Methodically de-escalates customer complaints, displaying a great amount of patience and understanding
  • Manage safety operations, create work schedules, conduct briefings, and safety meetings
  • Manage and mentor staff by providing performance coaching, training, and direction.

Train Conductor

Herzog Railroad Services, Inc.
Austin
10.2022 - 07.2023
  • Supervise personnel in the priorities of work procedures to ensure the area remains a safe and productive work environment
  • Detail-oriented when solving complex problems and always striving to provide excellent customer service
  • Interact with customers daily, assists with questions and complaints
  • Provide a safe environment for passengers, assists the engineer and ensure that all Federal Railroad Administration rules are being followed
  • Perform research of various complex issues to provide resolutions to problems and explain technical information to ensure correctness
  • Promotes safe work practices as well as maintains and fosters a clean, organized working environment
  • Duties include but not limited to passenger fare inspection, switching, and flagging on railways
  • Implement and maintain strict operations and equipment maintenance tracking and filing resulting in excellence of the inspected documentation
  • Prepares reports as necessary to explain incidents, unscheduled stops or delays and notifies the proper authorities
  • Expert technical competence ensuring compliance with applicable safety and operating rules and regulations
  • Complies with railroad rules and regulations, train orders, train signals, and radio communications to ensure the safe and efficient operation of the train.

Truck Driver

ABF Freight Systems
Nashville
06.2021 - 03.2022
  • Hard working and reliable long haul truck driver with experience in operation and maintenance of large vehicles
  • Ensure all administrative documentation is complete and correct; conduct inspection of processes for personnel accountability at all times
  • Strong orientation to detail and customer service
  • Able to sustain focus and attention for long periods of time while on the road
  • Operate tractors trailers to and from in a safe and efficient manner to minimize risks of injury, property damage, or loss of life
  • Interpret and ensure appliance of applicable regulations and procedures
  • Conduct daily Department of Transportation (DOT) pre-trip and post-trip inspections, ensuring attention to detail
  • Maintain records required for compliance with state, federal and Department of Transportation (DOT) regulations
  • Retains a flawless driving record, passes and maintains a DOT required physical.

Plans and Operations Manager

Panzer Kaserne
DE
01.2019 - 05.2021
  • Supervised and managed 17 personnel ensuring they maintained medical readiness and enforced processes and procedures to ensure they maintained operational readiness
  • Managed a diverse workforce, executed Dignity & Respect group discussions for personnel allowing team members to express themselves in a safe and neutral environment
  • Responsible for advising, and assisting with major sustainment plans for deployment, deliberate war games, and the implementation of sustainment plans into Operation Plans
  • Managed and coordinated the site for over 120 participants from Joint Services and North Atlantic Treaty Organization (NATO) during war games.

Movement Officer

Fort Campbell
KY
12.2016 - 07.2019
  • Effectively streamlined the Emergency Transportation Movement request process decreasing course time by 50%
  • Selected over 7 peers to be the Equal Opportunity (EO) Officer; gave classes to over 300 personnel
  • Provided training on the EO reporting requirements and what constituted a violation of Equal Opportunity rights
  • Processed formal complaints of discrimination to include acceptance/dismissal, approval of investigative plans
  • Ensured all units are in compliance with training standards and legal sufficiency reviews of investigative reports
  • Provided extensive coordination to move multi-million dollar Persistent Threat Detection Systems to Afghanistan's capitol to increase safety at parliamentary elections
  • Focused on employee well-being, spent personal time to teach fellow Soldiers life skills
  • Served as the Officer in Charge of the National Afghan Trucking Plans, Projects and Operations section valued in excess of $31.4 million; maintain continuous in-transit visibility ensuring efficient operations across the Combined Joint Operations Area-Afghanistan (C-JOA).

Mobility Manager

Schofield Barracks
HI
10.2013 - 12.2016
  • Provided detailed strategic, specific planning guidance to over 4,100 personnel and supervised the safe movement of over $4M of equipment during inter island transport for training exercises
  • Selected as subject matter expert (SME) to assist the Logistical Readiness Center's Installation (ITO) helping the Unit Movement Officers navigate Transportation Coordinators Automated Information Systems (TC- AIMS)
  • Coordinated the movement of over 600 pieces of equipment utilizing the Army Logistic Support Vessel instead of commercial barges saving the government over $1 million dollars in transportation costs
  • Established the Command Deployment Discipline Program (CDDP) to ensure units deployment readiness
  • Demonstrated verbal, written and negotiating skills in dealing with officials at the national, State, and local levels and officials in other public and private industry and special interest groups.

Timeline

Public Safety Ambassador - CapMetro
07.2023 - Current
Train Conductor - Herzog Railroad Services, Inc.
10.2022 - 07.2023
Truck Driver - ABF Freight Systems
06.2021 - 03.2022
Plans and Operations Manager - Panzer Kaserne
01.2019 - 05.2021
Movement Officer - Fort Campbell
12.2016 - 07.2019
Mobility Manager - Schofield Barracks
10.2013 - 12.2016

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Rachel Blake