Rachel Blanchard
Cottage Grove,WI
Summary
Experienced Office Manager/ Supervisor and Senior Customer Representative
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Customer Success Advisor
Quartz Insurance
08.2020 - Current
- Is Director of First Impressions by greeting and assisting all visitors
- Handles all incoming phone calls on multi-line phone system for the organization; distributes calls to appropriate staff, takes messages
- Perform work order data entry and ensure accuracy
- Process daily shipping paperwork, shipment tracking, and other related tasks
- Assist customers over the phone with questions regarding product issues or assembly and take orders
- Coordinate and perform filing for customer service, accounting and purchasing departments
- Provide clerical support to other departments as needed
- Print and mail explanations of benefits, new and renewal member packet information
- Responsible for providing a high quality of service to members and adhering to the company practices of confidentiality regarding all aspects of member, provider, practitioner or business-related materials.
Office Manager/Stylist
Veernee Nycole House of Beauty
03.2015 - 09.2020
- Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments
- Attended workshops and classes to remain current on hair products and styles to utilize the latest techniques and treatments
- Proficient in full range of services including color, cutting, chemical and styling
- Streamlined business efficiencies by managing budgets, handling vendor accounts and scheduling appointments
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases
- Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation
- Performed preliminary hair consultations on new clients to help decide on a new style or color
- Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.
Customer Service Representative
Medical Transportation Management (MTM, Inc.)
07.2012 - 08.2020
- Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation utilizing MTM systems in order to meet contract service levels
- Provide top-quality customer service experience to a diverse customer population
- Schedule trips in the most cost effective manner
- Meet job specific key performance indicators and goals
- Respond to all inquiries within a timely and professional manner
- Recognize, handle and refer situations of an emergent nature
- Respond and document customer complaints.
Office Assistant/Leasing Consultant
The Christensen Company
03.2011 - 06.2012
- Answering phones and meet and greet clients
- Typing letters and lease agreements
- Filing, post various notifications
- Collect rent and security deposits
- Process incoming and outgoing mail
- Show apartment units to prospective tenants and process move-in paperwork for qualified applicants
- Maintain a strong closing ratio
- Encourage prospective tenants to lease from us by positioning our property and its units in a favorable light and offering the best possible customer service
- Set and achieve sales goals each quarter, motivating the leasing agents in the office to follow your lead
- Ensure that all community areas, including the club house and leasing office, are in perfect condition
- Process service requests from tenants and ensure prompt response to inquiries.
Assistant Property Manager
Brown Projects
01.2005 - 12.2009
- Perform move-in and move-out inspection
- Market and leases the property to prospective residents, explaining terms of occupancy and providing local area information
- Market apartments according to Fair Housing guidelines and resident selection plan
- Assisted manager with staff and resident inquiries
- Assisted manager with training staff
- Bookkeeper
- Assisted manager with implementing marketing program
- Prepare weekly traffic reports and marketing reports
- Prepare monthly market study based on competitive properties
- Assisted with collection of monthly rentals and deposits
- Investigated complaints, disturbances, and violations and resolves issues
- All other duties as assigned
- Assisted in processing lease agreements, resident files and daily reports.
Assistant to the Director
Youth Opportunity Program
02.2004 - 03.2006
- Perform all administrative support including data entry, client calls, following standard office procedures
- Assist director in teaching youth employment/money management skills.
Personal Care Assistant
Donna Warren
01.2003 - 12.2004
- Assist with daily activities including cleaning, bathing, meal preparation, etc.
Education
Certificate -
Diploma -
Associate in Business Management -
04.2024
Skills
- Cash handling
- Inbound and outbound calls
- Microsoft office
- Microsoft works
- QuickBooks
- Receptionist
- Filing
- MS Office
- Excel
- Scheduling
- Billing
- Accounting
- Customer Care
- CSR
- Customer Service
- Customer Support
- Fair Housing Regulations
- Telemarketing
- Training & Development
- Property Management
- Calendar Management
- Relationship Building
- Strategic Planning
- Training and mentoring
- Research abilities
- Client Engagement
- Group facilitation
- Critical Thinking
- Attention to Detail
- Problem-Solving
- Decision-Making
- Staff Supervision
- Conflict Management
- Diverse groups presentations
Certification
driver's license
Timeline
Senior Customer Success Advisor - Quartz Insurance
08.2020 - Current
Office Manager/Stylist - Veernee Nycole House of Beauty
03.2015 - 09.2020
Customer Service Representative - Medical Transportation Management (MTM, Inc.)
07.2012 - 08.2020
Office Assistant/Leasing Consultant - The Christensen Company
03.2011 - 06.2012
Assistant Property Manager - Brown Projects
01.2005 - 12.2009
Assistant to the Director - Youth Opportunity Program
02.2004 - 03.2006
Personal Care Assistant - Donna Warren
01.2003 - 12.2004
Empire School of Cosmetology - Certificate,
East High School - Diploma,
Southern New Hampshire University - Associate in Business Management,
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