Rachel Blount
Plant City,FL.
Summary
I am an extremely motivated individual with extensive experience in customer service and sales. I offer a skilled ability when it comes to building customer relationships and understanding customer needs. My strong communication skills provide me with the opportunity to give superior customer service. I am also a very organized and a dependable candidate, successful at managing multiple priorities with a positive attitude. I always have the willingness to take on any added responsibilities to meet the team goals. I take pride in the work that i do and never back down from a challenge.
Overview
7
7
years of professional experience
Work History
Waitress/Restaurant Server
JF Kicks Bar And Grill
Valrico, FL
12.2020 - 06.2021
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lead Sales Key Holder
Russell's Western Wear
Tampa, FL
06.2018 - 08.2019
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
- Ensured compliance with company policies and procedures by consistently monitoring performance standards and addressing any discrepancies promptly.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Implemented creative visual merchandising displays that attracted customers'' attention and promoted sales growth.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Processed cash, credit and debit payments.
- Trained and mentored new employees.
- Monitored and restricted access to keys to maintain store security.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Oversaw team of 3-4 employees.
Bus Attendant
Polk County School Board Of Transportation
Bartow, FL
03.2016 - 05.2017
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience.
- Maintained cleanliness of the bus interior, promoting a pleasant environment for all passengers.
- Enhanced passenger satisfaction by providing attentive service and addressing individual needs.
- Provided support for passengers with special needs, assisting with wheelchair access and other accommodations as necessary.
- Managed emergency situations calmly and efficiently, prioritizing passenger safety above all else.
- Promoted a positive atmosphere on the bus by interacting courteously and professionally with riders from diverse backgrounds.
- Collaborated closely with drivers to maintain accurate records of passenger counts, fare collections, and incident reports.
- Enforced Florida State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Worked with bus driver and parents to meet specialized needs of passengers.
Seasonal Worker Sales Associate
American Eagle Outfitters, Inc
Brandon, FL
05.2014 - 08.2014
- Achieved weekly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Highschool Diploma -
Strawberry Crest High School
Dover, FL06.2015
Skills
- Multitasking Strengths
- Product Promotion
- Customer Service
- Time Management
- Excellent People Skills
- Sales Expertise
- Conflict Resolution
- Sales Training
- Stocking and Replenishing
- Merchandise Display
- Retail Store Operations
- Sales Goal Attainment
Additional Information
Reference Contacts:
- Ashley Green (813)693-0074
- Taylor Trombetta (716)260-5002
- Carolann Nixon (813)410-7318
- Valerie Feaster (813)696-7551
Timeline
Waitress/Restaurant Server
JF Kicks Bar And Grill
12.2020 - 06.2021
Lead Sales Key Holder
Russell's Western Wear
06.2018 - 08.2019
Bus Attendant
Polk County School Board Of Transportation
03.2016 - 05.2017
Seasonal Worker Sales Associate
American Eagle Outfitters, Inc
05.2014 - 08.2014
Highschool Diploma -
Strawberry Crest High School