Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Rachel Blount

Plant City,FL.

Summary

I am an extremely motivated individual with extensive experience in customer service and sales. I offer a skilled ability when it comes to building customer relationships and understanding customer needs. My strong communication skills provide me with the opportunity to give superior customer service. I am also a very organized and a dependable candidate, successful at managing multiple priorities with a positive attitude. I always have the willingness to take on any added responsibilities to meet the team goals. I take pride in the work that i do and never back down from a challenge.

Overview

7
7
years of professional experience

Work History

Waitress/Restaurant Server

JF Kicks Bar And Grill
12.2020 - 06.2021
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Cultivated warm relationships with regular customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Lead Sales Key Holder

Russell's Western Wear
06.2018 - 08.2019
  • Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
  • Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
  • Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
  • Ensured compliance with company policies and procedures by consistently monitoring performance standards and addressing any discrepancies promptly.
  • Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
  • Implemented creative visual merchandising displays that attracted customers'' attention and promoted sales growth.
  • Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
  • Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
  • Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Processed cash, credit and debit payments.
  • Trained and mentored new employees.
  • Monitored and restricted access to keys to maintain store security.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Oversaw team of 3-4 employees.

Bus Attendant

Polk County School Board Of Transportation
03.2016 - 05.2017
  • Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience.
  • Maintained cleanliness of the bus interior, promoting a pleasant environment for all passengers.
  • Enhanced passenger satisfaction by providing attentive service and addressing individual needs.
  • Provided support for passengers with special needs, assisting with wheelchair access and other accommodations as necessary.
  • Managed emergency situations calmly and efficiently, prioritizing passenger safety above all else.
  • Promoted a positive atmosphere on the bus by interacting courteously and professionally with riders from diverse backgrounds.
  • Collaborated closely with drivers to maintain accurate records of passenger counts, fare collections, and incident reports.
  • Enforced Florida State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Worked with bus driver and parents to meet specialized needs of passengers.

Seasonal Worker Sales Associate

American Eagle Outfitters, Inc
05.2014 - 08.2014
  • Achieved weekly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Highschool Diploma -

Strawberry Crest High School
Dover, FL
06.2015

Skills

  • Multitasking Strengths
  • Product Promotion
  • Customer Service
  • Time Management
  • Excellent People Skills
  • Sales Expertise
  • Conflict Resolution
  • Sales Training
  • Stocking and Replenishing
  • Merchandise Display
  • Retail Store Operations
  • Sales Goal Attainment

Additional Information

Reference Contacts:

  • Ashley Green (813)693-0074
  • Taylor Trombetta (716)260-5002
  • Carolann Nixon (813)410-7318
  • Valerie Feaster (813)696-7551

Timeline

Waitress/Restaurant Server

JF Kicks Bar And Grill
12.2020 - 06.2021

Lead Sales Key Holder

Russell's Western Wear
06.2018 - 08.2019

Bus Attendant

Polk County School Board Of Transportation
03.2016 - 05.2017

Seasonal Worker Sales Associate

American Eagle Outfitters, Inc
05.2014 - 08.2014

Highschool Diploma -

Strawberry Crest High School

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Rachel Blount