Rachel Bobo
Denton,TX
Summary
Skilled Coordinator with extensive experience in patient care and medical office administration, excelling in project management and team leadership. Proven track record of operational streamlining and cross-functional collaboration, consistently achieving project goals under tight deadlines. Highly regarded for exceptional communication and problem-solving skills that enhance workplace efficiency. Adept at thriving in dynamic environments while maintaining high-quality work standards.
Overview
7
7
years of professional experience
Work History
Medical Records Analyst/Disability Case Manager
PeerLink Medical
Birmingham, AL
03.2022 - Current
- Examined healthcare records encompassing treatment plans, imaging studies, and laboratory data to determine claim eligibility.
- Assessed medical documentation to determine specific restrictions.
- Reviewed cases for adherence to PFR, ECN, Standards, and Lincoln guidelines.
- Performed peer reviews to ensure accuracy in medical documentation.
- Prepared comprehensive reports for claims adjudication.
- Utilized assessment techniques to determine individual strengths and limitations.
- Ensured confidentiality of patient records by adhering to HIPAA regulations.
- Ensured consistency with procedures by reviewing Case Analysts' decisions.
- Prepared correspondence outlining investigative conclusions for external inquiries.
- Organized and prepared case evidence following established protocols for legal review.
- Created reports documenting the progress of each case from initiation to resolution.
- Analyzed current systems to uncover inefficiencies.
- Ensured accuracy in maintaining records during investigative workflows.
- Documented detailed case files capturing pertinent claim information.
- Examined medical records to validate coding and billing accuracy.
Clinical Operations Coordinator (formally MA)
ENT prinecton
Birmingham, AL
06.2020 - 03.2022
- Conducted audits on patient records to identify and resolve discrepancies.
- Established tactics for enhancing efficiency in patient care.
- Facilitated communication between patients, families, and healthcare professionals.
- Coordinated patient flow and guided medical staff to ensure timely completion of tasks.
- Coordinated information exchanges between departments to foster rapport with leadership.
- Facilitated resolution of workplace conflicts to ensure harmony.
- Produced documentation including policies, procedures, job descriptions and workflows.
- Established clinical team targets consistent with company priorities.
- Provided consistent project progress updates to senior management.
- Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
- Effectively mediated problems to facilitate positive patient experiences.
- Coordinated with EPIC consultants and vendors to stay informed about the latest software features and best practices in EPIC training.
- Oversaw inventory to maintain optimal stock levels.
- Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians.
- Utilized various EMR systems with proficiency, adapting to new technologies as required.
- Monitored and updated patients' electronic health records (EHR) to reflect current diagnoses and treatments.
- Provided clerical support to physicians during office hours, including scheduling follow-up appointments and ordering supplies as needed.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Coordinated with pharmacies for timely prescription refills under guidance of supervising physician.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Lead Medical Assistant
Seale Harris
Birmingham, AL
11.2017 - 06.2020
- Set up, cleaned and stocked examination rooms with medical supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Contacted medical facilities to schedule patients for admission.
- Integrated new skills from ongoing education programs into medical assistant duties effectively.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Performed EKG tests on patients of all ages, including neonatal and geriatric.
- Collaborated with internal departments such as billing and coding teams.
- Changed dressings on wounds to prevent infection and check for healing.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted patients with registration, new patient paperwork and check-out process.
Education
CCMA - Medical Assisting
Virginia College
Birmingham, AL06-2017
Skills
- Healthcare Documentation
- Medical billing
- HIPAA regulations
- Health Record Review
- EMR / EHR
- Proficient in Medical Terminology
- Patient-Centered Care
- Medical office administration
- Case management
- Diagnostic testing assistance
- Clinical and administrative support
- Sample and specimen collection
- Schedule coordination
References
References available upon request.
Timeline
Medical Records Analyst/Disability Case Manager
PeerLink Medical
03.2022 - Current
Clinical Operations Coordinator (formally MA)
ENT prinecton
06.2020 - 03.2022
Lead Medical Assistant
Seale Harris
11.2017 - 06.2020
CCMA - Medical Assisting
Virginia College
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