Rachel Bolejack
Registration Clerk
Clifton,KS
Summary
Proven track record in enhancing patient registration processes at Clay County Medical Center, showcasing exceptional problem-solving and communication skills. Achieved significant improvements in data accuracy and patient satisfaction. Skilled in medical terminology and confidentiality compliance, adept at multitasking and fostering team collaboration. Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Registration Clerk
Clay County Medical Center
06.2021 - Current
- Completed registration paperwork, verifying accurate patient information.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Assisted in processing patient payments via cash, checks and credit cards.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Explained form wording to patients to help each understand information required.
- Updated patient contact information to support accurate electronic medical records.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins
- Confirmed patient demographics and updated practice management software for accuracy
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process
Registration Clerk
Clay County Medical Center
Clay Center , KS
03.2017 - 09.2020
- Answered patient questions and inquiries regarding registration process and documentation.
- Completed registration paperwork, verifying accurate patient information.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Assisted in processing patient payments via cash, checks and credit cards.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Updated patient contact information to support accurate electronic medical records.
Convenience Store Clerk
Mo's Stop and Shop
11.2014 - 02.2016
- Collaborated with team members to ensure smooth operations during busy periods and high-traffic hours.
- Provided prompt assistance to customers at self-checkout stations, resolving issues efficiently to minimize wait times.
- Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
- Participated in ongoing training sessions to stay current on company policies, procedures, and best practices for convenience store operations.
Office Manager
Barn's by Portenier Construction/Freedom Products/
11.2009 - 10.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Associate of Applied Science - Medical Billing And Coding
Pinnacle Career Institute
Kansas City 02.2016 - 05.2017
Skills
Registration data intake
Medical Terminology
Problem-Solving
Pre-Registration Documentation
Confidentiality Compliance
Multitasking
Excellent Communication
Self Motivation
Adaptability and Flexibility
Effective Communication
Team Collaboration
Organizational Skills
Timeline
Registration Clerk
Clay County Medical Center
06.2021 - Current
Registration Clerk
Clay County Medical Center
03.2017 - 09.2020
Associate of Applied Science - Medical Billing And Coding
Pinnacle Career Institute
02.2016 - 05.2017
Convenience Store Clerk
Mo's Stop and Shop
11.2014 - 02.2016
Office Manager
Barn's by Portenier Construction/Freedom Products/
11.2009 - 10.2014
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