Rachel Bonas
Bristol
Summary
Reliable professional with diverse experience in customer service and cash management. Recognized for attention to detail and trustworthiness, committed to delivering exceptional service and fostering strong customer connections.
Overview
9
9
years of professional experience
Work History
Bank Teller II
TD Bank NA
Plainville
08.2024 - Current
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer integrity through regular balancing.
- Processed customer transactions efficiently and accurately.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Developed strong relationships with regular customers through personalized service.
Food Delivery Driver
DoorDash
Bristol
03.2020 - Current
- Delivered food orders to customers promptly and efficiently.
- Navigated routes using GPS technology for timely deliveries.
- I chose to become my own boss during the pandemic, as there was a shortage of job opportunities at this time.
Front Desk Supervisor
Sparetime Entertainment
Bristol
06.2023 - 06.2024
- Supervised front desk operations and managed guest inquiries effectively.
- Trained and mentored new front desk staff in customer service protocols.
- Coordinated scheduling for events and activities at the entertainment venue.
- Handled guest complaints and resolved issues to ensure customer satisfaction.
- I would expo and run food for the servers to ensure food would be out in an efficient time.
- I was a trusted key holder and would help with both opening and closing procedures. I made sure my closing report was completed at the end of the night, and the cash drawers were balanced as well.
Front Desk Manager
Crystal Bees
Southington
10.2021 - 03.2023
- Supervised front desk staff and provided training on customer service standards.
- Handled guest inquiries and resolved complaints promptly to enhance satisfaction.
- I was a trusted key holder and was trained in both opening and closing procedures.
- Assisted with maintenance of the arcade games and the bowling lanes to ensure a smooth shift.
- I was also in charge of ordering the prizes for the arcade, and the organization of the prize wall. I did the inventory monthly to see what could be ordered to improve the guests' experience.
Framer
Michals
Southington
01.2021 - 02.2021
- I would organize shelves and place products in their proper place.
- Properly cash out customers, and bag their items.
- Ensure the cleanliness of the store at all times.
- Artwork was sorted and labeled properly to prepare to be framed.
- I would work with customers and use the framing program to properly frame and mat the customer's piece to his or her liking.
Cashier/Customer Service Cashier
Dunkin' Donuts
Southington
10.2019 - 02.2020
- Operated cash register efficiently during busy shifts at a popular coffee and donut shop.
- Processed customer orders accurately while maintaining a friendly atmosphere.
- Handled cash transactions and provided change with attention to detail.
- Assisted customers in selecting products and answering menu-related questions.
- Maintained cleanliness of the front counter and dining area throughout shifts.
- Collaborated with team members to ensure smooth service during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier/Customer Service Cashier
Burger King
Southington
07.2016 - 07.2018
- Processed customer orders accurately while maintaining a friendly atmosphere.
- Handled cash transactions and provided change with attention to detail.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Arts - Arts
Central Connecticut State University
New Britain, CT12-2019
Skills
- Cash handling
- Time management
- Problem solving
- Attention to detail
- Team collaboration
- Customer engagement
- Integrity and trustworthiness
- Phone etiquette
- Customer service
Timeline
Bank Teller II
TD Bank NA
08.2024 - Current
Front Desk Supervisor
Sparetime Entertainment
06.2023 - 06.2024
Front Desk Manager
Crystal Bees
10.2021 - 03.2023
Framer
Michals
01.2021 - 02.2021
Food Delivery Driver
DoorDash
03.2020 - Current
Cashier/Customer Service Cashier
Dunkin' Donuts
10.2019 - 02.2020
Cashier/Customer Service Cashier
Burger King
07.2016 - 07.2018
Bachelor of Arts - Arts
Central Connecticut State University