Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Boord

Austin,Texas

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Deli Service Specialist

H-E-B
01.2023 - Current
  • Ensures service counter customers are greeted and taken care of in a timely manner, manages Make Ready application (TMR) for e-Commerce orders throughout the day, performs inventory management processes (MSI, PAW) as required, assists in training other Partners, communicates product inventory concerns to the Lead or Manager, provides product demos and product education to Customers, ensures all sanitation and maintenance tasks for deli slicers are followed.

Deli Food Service Representative

H-E-B
10.2021 - 01.2023
  • Took care of service counter customers, used ordering system applications, and performed inventory management processes (MSI, PAW)
  • Ensured catering orders were prepared and ready in time for customer pickup
  • Performed all sanitation and maintenance tasks for Deli machinery.

Cross-Functional Representative

H-E-B
10.2020 - 10.2021
  • Provided excellent customer service; answered customer questions regarding products, take orders, assisted with product selection, used suggestive selling techniques to meet customer needs and build department sales, may make regular product announcements to inform customers, worked a flexible schedule to accommodate shifts of different departments, performed duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc, performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total store, in multiple departments, builds, stocks, and maintains displays and fixtures, assists with inventory control; loads, unloads, and moves product, slices, packages, labels, rotates, merchandises, culls, and prices product, gained knowledge of multiple departments; applied understanding of processes/policies, compiled with Store and department SOPs, policies, and applicable laws.

Order Taker/Runner

H-E-B
05.2019 - 10.2020
  • Took orders for the restaurant and brought food to the customer’s table
  • Helped maintain the supplies used such as napkins, containers, lids, straws, sauces (ketchup and barbeque) and to-go boxes
  • Maintained the cleanliness of the entrance and dining area.

Taco Bell Service Champion, Taco Bell
05.2018 - 08.2018
  • Took orders at the front counter and drive-thru
  • Assisted customers and maintained the front lobby and bathrooms
  • Helped put away new stock and keep utensils and sauces well stocked
  • Took out the trash around the entire restaurant.

Education

Bachelor Of Arts - Behavioral Science

Concordia University
04.2021

High School -

Smithville High School
Smithville, TX
06.2016

Skills

  • Product and Service Understanding
  • Customer Retention Strategies
  • Customer Loyalty
  • Maintaining Clean Work Areas
  • Microsoft Office
  • Merchandise Orders and Exchanges
  • Document and Records Management
  • Meal Preparation
  • Customer Service and Assistance
  • Understanding Customer Needs
  • Customer Feedback
  • Order Accuracy
  • Sales and Upselling
  • Food Allergies
  • Trained in Salesforce

Timeline

Deli Service Specialist

H-E-B
01.2023 - Current

Deli Food Service Representative

H-E-B
10.2021 - 01.2023

Cross-Functional Representative

H-E-B
10.2020 - 10.2021

Order Taker/Runner

H-E-B
05.2019 - 10.2020

Taco Bell Service Champion, Taco Bell
05.2018 - 08.2018

Bachelor Of Arts - Behavioral Science

Concordia University

High School -

Smithville High School

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Rachel Boord