Rachel Borasky
Syracuse,NY
Summary
Accomplished Crew Trainer, highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and store operations.
Dedicated manager with more than 10 years in retail, food and customer service. Possessing second-to-none commitment to customer service. Extensive cash handling experience\ store cash deposit.
Recognized as organized, driven and effective at using efficient methods of teaching while focusing on the individual needs of each participant.
Ambitious and hardworking with drive to deliver top-quality results. Resourceful Merchandiser works effectively and productively within negotiated time frames. Adept at remaining focused on projects from beginning to completion, while paying close attention to detail. Committed to staying current on market trends and consumer interests. Collaborates with manufacturers to create best product plans and boost sales revenue.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant, Assistant Office Manager
St. Josephs Imaging
Camillus , NY
2022.07 - Current
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated appointments, meetings and conferences.
- Responded effectively to sensitive inquiries or complaints.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Obtained scanned records and uploaded to database.
Fulfillment Specialist/Style Specialist
Target
Camillus , NY
2021.08 - Current
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Achieved productivity and accuracy standards to go above company standards.
- Trained new employees in proper customer service techniques and styling tips.
- Developed visual merchandising strategies to maximize store sales.
- Maintained neatness of the store by organizing clothing racks, shelves, display tables.
Shift Manager/Key Holder
McDonalds
Baldwinsville , NY
2019.09 - 2021.08
- Accepted and processed payments via credit card and cash methods.
- Worked alongside junior employees to improve performance, food safety and customer service.
- Instructed new team members on correct procedures for all areas of operations.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Trained new employees on company customer service policies and service level standards.
- Communicated with supervisors on frequent basis to escalate customer concerns, store issues and inventory requirements.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Recommended improvements to store procedures.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Assistant Store Manager
Sally Beauty Holdings Inc.
Syracuse , NY
2019.09 - 2021.01
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Provided training sessions for staff members on proper display techniques for different types of merchandise.
- Developed creative visual displays to showcase products and attract customers.
- Mentored team on effective upselling and cross-selling techniques.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Food Service Manager
Byrne Dairy
Syracuse , NY
2018.10 - 2019.09
- Responded to customer concerns in a knowledgeable and professional manner.
- Established and managed effective controls for labor and inventory costs.
- Adhered to all company food, safety, quality and sanitation policies.
- Trained and mentored several new employees each quarter.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Handled products and equipment in accordance with safety and sanitation guidelines.
- Offered product samples, answered questions and suggested products.
- 7 years food service experience
- Provided performance feedback and coached employees with setting quarterly goals.
Education
BBA - Business Administration
Southern New Hampshire University
Hooksett, NH2027-08
High School Diploma -
Paul V Moore High School
Central Square, NY2012
Skills
- Cleaning and sanitation
- Team leadership and supervision
- Food safety understanding
- Customer service skills
- Superior organization skills
- Cash handling accuracy
- Adaptive team player
- Superior communication skills
- Interior retail displays
- Merchandising plan development
Certification
- OSHA certification: Food Handling
- Occupational Safety and Health, Food Safety: Certified
- SafeServ certification: Food Handling
- Certified Fork Lift Operator, Ultra Dairy - 2016
- References available upon request
Timeline
Administrative Assistant, Assistant Office Manager
St. Josephs Imaging
2022.07 - Current
Fulfillment Specialist/Style Specialist
Target
2021.08 - Current
Shift Manager/Key Holder
McDonalds
2019.09 - 2021.08
Assistant Store Manager
Sally Beauty Holdings Inc.
2019.09 - 2021.01
Food Service Manager
Byrne Dairy
2018.10 - 2019.09
BBA - Business Administration
Southern New Hampshire University
High School Diploma -
Paul V Moore High School
- OSHA certification: Food Handling
- Occupational Safety and Health, Food Safety: Certified
- SafeServ certification: Food Handling
- Certified Fork Lift Operator, Ultra Dairy - 2016
- References available upon request
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