Rachel Borger
Freeburg,IL
Summary
Friendly and dedicated individual looking to build a long-term career, using my customer service experience as a valuable contribution to an organization. Gifted at working with all types of people. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
Work History
Dental Assistant
Southern Illinois Pediatric Dentistry
Columbia, IL
11.2019 - Current
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices
- Educated patients on proper oral hygiene techniques and habits
- Maintained a neat, clean and organized environment throughout the office
- Conducted routine maintenance of equipment used in dentistry operations
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records
- Kept accurate records of dental treatments provided for each patient's visit
- Ordered supplies necessary for daily operations of the practice
- Greeted patients upon arrival at the office and escorted them to an examination room
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review
- Helped maintain inventory levels of all dental supplies used in day-to-day operations
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor
Registrar
HSHS Medical Group Multispecialty Care
O'Fallon, IL
02.2018 - 11.2019
- Registered patients for their appointments by checking them in and verifying insurance
- Created new appointments for 10+ physicians
- Answered phones and took messages followed by distributing them appropriately
- Took complaints and resolved issues
- Knowledgeable on the following insurance sites: Tricare, Medicare, Essence
- Created referrals and/or obtain from primary physician offices
- Collected copays and reconcile cash drawer
- Opened and distribute mail for Doctors, Nurse Practitioners and staff
- Kept waiting room stocked with sanitizer, tissues, etc.
Shift Manager
McDonald's
Freeburg, IL
07.2012 - 02.2018
- Responsibility of opening and closing the store
- Handling of cash deposits
- Trained new employees
- Answered phones
- Took care of complaints and/or issues
- Provided customers with the most exceptional customer service
- Arranged team building exercises
Education
Certificate - Dental Assisting
Advanced Dental Careers
Swansea, IL12-2019
High School Diploma -
Freeburg Community High School
Freeburg, IL05.2014
Some College (No Degree) - Culinary Arts
Southwestern Illinois College
Belleville, ILSkills
- Personable
- Hardworking
- Fast Learner
- Reliable
- Complaint Resolution
- Time Management
- Ability to Multitask
- Administrative Support
- Superior Computer Skills
Timeline
Dental Assistant
Southern Illinois Pediatric Dentistry
11.2019 - Current
Registrar
HSHS Medical Group Multispecialty Care
02.2018 - 11.2019
Shift Manager
McDonald's
07.2012 - 02.2018
High School Diploma -
Freeburg Community High School
Certificate - Dental Assisting
Advanced Dental Careers
Some College (No Degree) - Culinary Arts
Southwestern Illinois College