Rachel Boss
Owosso,MI
Summary
Dynamic professional with a proven track record at Qdoba, excelling in leadership and workflow optimization. Efficient at building strong client relationships and managing finances effectively. Recognized for enhancing team performance through coaching and conflict resolution, ensuring a positive and efficient work environment. Committed to delivering exceptional customer service.
Overview
1
1
year of professional experience
Work History
Guest Service Associate
European Wax Center
Flint, MI
03.2025 - Current
- Maintained cleanliness and organization of the front desk area continuously.
- Processed guest payments efficiently and accurately.
- Responded to inquiries, providing timely and informative assistance.
- Executed daily opening and closing procedures, including managing cash effectively.
- Monitored inventory levels of front desk supplies to ensure availability.
- Built strong relationships with repeat customers through positive interactions.
Manager
Qdoba
Ann Arbor, MI
01.2025 - 11.2025
- Assessed team members' skill sets to set tasks for the most efficiency.
- created systems that enhanced workflow throughout the organization.
- Coached and mentored team members, resulting in improved job performance.
- Resolved employee conflicts through effective guidance.
- Conducted performance reviews for team members.
- Provided leadership during organizational change and crisis situations.
Education
High School Diploma -
Dexter High School
Dexter, MI05-2024
Some College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Building relationships with clients
- Money management
- Customer service
- Workflow optimization
- Leadership skills
- Effective communication
- Time management
- Organizational skills
- Data entry proficiency
- Patience and composure
Timeline
Guest Service Associate
European Wax Center
03.2025 - Current
Manager
Qdoba
01.2025 - 11.2025
High School Diploma -
Dexter High School
Some College (No Degree) - Psychology
Southern New Hampshire University