Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant
Rachel Bott

Rachel Bott

Richmond,IN

Summary

Resourceful Merchandiser works effectively and productively within negotiated time frames. Adept at remaining focused on projects from beginning to completion, while paying close attention to detail. Committed to staying current on market trends and consumer interests. Collaborates with manufacturers to create best product plans and boost sales revenue.

Overview

19
19
years of professional experience

Work History

Merchandise Coordinator

Wolverine World Wide
Richmond, IN
07.2019 - Current
  • Analyzed sales data to identify trends, forecast demand and plan purchasing accordingly.
  • Reviewed vendor contracts to ensure compliance with company policies and procedures.
  • Managed seasonal changes in merchandise assortment by coordinating with vendors regarding new product launches.
  • Provided training and guidance on proper merchandising techniques to staff members on an ongoing basis.
  • Negotiated terms with vendors including payment terms, delivery schedules, price points resulting in cost savings for the organization.
  • Prepared weekly reports detailing progress made towards achieving set goals related to merchandise planning and procurement.
  • Trained new employees on customer service and quality assurance standards.
  • Reconciled orders using dedicated financial plans and forecasting tools.
  • Collaborated with cross-functional teams to develop pricing strategies that meet business objectives.

Customer Service Associate

West End Bank
Richmond, IN
01.2017 - 04.2019
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Suggested product solutions based on individual customer needs.
  • Answered phone calls from customers promptly and courteously.
  • Provided accurate quotes for requested products or services.
  • Handled cash register operations accurately during peak times.
  • Maintained knowledge of current sales promotions and new product releases.
  • Stayed informed of industry trends by attending relevant workshops and seminars.
  • Kept work area neat, clean, and well-stocked at all times.
  • Performed additional duties as assigned by management team.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Used collateral material and documents to share information about services, products and promotions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Processed documentation and troubleshot discrepancies to build client rapport.

Office Clerk

Marsh Supermarket
Portland, IN
01.2010 - 01.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Teller

MainSource Bank
Lynn/Portland, IN
01.2005 - 01.2009
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Processed wire transfers for customers both domestically and internationally.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Performed daily reconciliation of teller drawer within established limits.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Explained the features of various banking products available to customers.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Followed up on requests from customers in a timely manner.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Directed specific questions to appropriate branch personnel.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Trained employees on cash drawer operation.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Received and counted daily inventories of cash, drafts and checks.
  • Identified transaction errors when debits and credits did not balance.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Prepared official checks for customer and internal bank needs.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Transmitted orders to supply cash to meet daily needs.
  • Performed special services for customers, ordering bank cards and checks.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Education

Core 40 Diploma -

Northeastern Jr./Sr. High School
05.2004

Skills

  • Customer service experience for 10 years
  • Ability to operate multi-function/multi-line phone, copier and fax machine
  • Proficient in Microsoft Word
  • Knowledge of and comprehension of financial laws
  • Detail oriented/Organized
  • Creative
  • Inventory Control
  • Shipment Processing
  • Inventory Management
  • Product Pricing
  • Work Documentation
  • Adaptability and Flexibility
  • Sales and Marketing Support
  • Relationship Building
  • Originality and Creativity
  • Problem-Solving
  • Clear Communication
  • Staff Training
  • Merchandising Plan Development
  • Remote Video Conferencing
  • Project Coordination
  • Critical Thinking

References

References available upon request.

Timeline

Merchandise Coordinator

Wolverine World Wide
07.2019 - Current

Customer Service Associate

West End Bank
01.2017 - 04.2019

Office Clerk

Marsh Supermarket
01.2010 - 01.2014

Teller

MainSource Bank
01.2005 - 01.2009

Core 40 Diploma -

Northeastern Jr./Sr. High School

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Rachel Bott