Rachel Bowyer
Commerce,MI
Summary
Experience delivering customer service and administrative excellence, including organizational skills and public interaction. Work includes answering phone calls, creating reservations, and helping with events.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Meadowbrook Country Club
02.2023 - 08.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Jo's Pool Stand
Meadowbrook Country Club
05.2022 - 08.2023
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Worked in fast-past foodservice environment, multi-tasked and produced quality products with speed and accuracy.
- Monitored equipment performance regularly to maintain proper functioning and report any issues requiring maintenance or repair quickly.
- Served food stand customers quickly, courteously and accurately and generated repeat business.
- Addressed dietary restrictions or allergies by offering alternative menu options or customized meal solutions for guests with specific needs.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Responded to customer complaints to help resolve issues.
Food Service Worker
Dairy Twist Cafe
06.2021 - 10.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Education
Bachelor of Science - Advertising Management
Michigan State University
East Lansing, MI 05.2027
Skills
- Time Management
- Listening Skills
- Telephone Etiquette
- Customer Service
- Scheduling
- Administrative Skills
- Event Management
Timeline
Front Desk Receptionist
Meadowbrook Country Club
02.2023 - 08.2023
Jo's Pool Stand
Meadowbrook Country Club
05.2022 - 08.2023
Food Service Worker
Dairy Twist Cafe
06.2021 - 10.2021
Bachelor of Science - Advertising Management
Michigan State University
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