Rachel Bransky
Summary
Motivated Operations Supervisor with extensive experience at Mystic KOA Campground, excelling in inventory management and customer relationship management. Proven track record in enhancing operational efficiency and delivering exceptional service. Skilled in staff scheduling and employee training, fostering a motivated team to achieve high standards in guest satisfaction.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Mystic KOA Campground
North Stonington, CT
03.2023 - Current
- Oversee all departments, including the front desk, housekeeping, recreation and maintenance.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed inventory levels to ensure adequate stock for daily operations.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
Housekeeping Supervisor & Front Desk Agent
Kampgrounds of America
04.2020 - 03.2023
- Between Operation Supervisor positions, during the off-seasons, worked at various other KOA locations as a housekeeper and front desk agent.
- Supervised daily housekeeping operations for camp facilities and guest accommodations.
- Assisted with check-in and check-out procedures for guests.
- Welcomed guests with friendly demeanor and provided excellent customer service.
Operations Supervisor
Dayton KOA Campground
Dayton, OH
03.2021 - 11.2022
- Same as above.
Spa Locker Room Attendant
Miraval Resort and Spa
Tucson, AZ
08.2017 - 10.2019
- Ensured availability of fresh towels, toiletries, and amenities for guest use.
- Greeted customers in a friendly and professional manner, providing excellent customer service.
Grocery Clerk
Safeway
Tucson, Arizona
04.2015 - 07.2017
- Operated cash register efficiently while processing customer transactions accurately.
- Assist cashiers by providing support during busy periods.
Education
A.A. - Hotel and Restaurant Management
Pima Community College
Tucson, AZ11.2019
Skills
- Inventory management
- Customer relationship management
- Staff scheduling
- Timekeeping administration
- Employee training
- Operations oversight
References
Katie Shade, Manager of Operations, KOA, kshade@koa.net
Timeline
Operations Supervisor
Mystic KOA Campground
03.2023 - Current
Operations Supervisor
Dayton KOA Campground
03.2021 - 11.2022
Housekeeping Supervisor & Front Desk Agent
Kampgrounds of America
04.2020 - 03.2023
Spa Locker Room Attendant
Miraval Resort and Spa
08.2017 - 10.2019
Grocery Clerk
Safeway
04.2015 - 07.2017
A.A. - Hotel and Restaurant Management
Pima Community College
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