Rachel C. Braun
Austin,United States
Summary
- 6+ years of experience in strategic account planning and management
- Strong desire to bring an inquisitive and creative approach to complex problems
- Self-motivated with excellent interpersonal and communication skills
- Consistent in exceeding executive satisfaction levels as measured through detailed feedback CSAT surveys
- Proven ability to build and maintain strong, long-lasting relationships with C-level executives
- People-oriented with a genuine desire to listen, understand and meet the needs of others
Overview
4
4
years of professional experience
Work History
Enterprise Customer Success Manager
Procore
Austin, TX
03.2020 - Current
- Oversee $10M Specialty Contractor Clients
- Manage 70+ key customer relationships to close strategic opportunities
- Develop success plans and strategies to grow my clients' business and achieve their
quarterly portfolio goals - Demonstrate and explain Procore product features and benefits to drive adoption
and ensure a confident renewal - Meet with 25+ customers quarterly to discuss best practices and drive positive
business outcomes - Train and mentor new team CSM team members
- Resolve daily customer inquiries and complaints requiring management-level escalations
- Utilize cross-functional collaboration to support my clients diverse needs
Education
Bachelor of Science - Kinesiology
Texas A&M University
College Station, TX08.2017
Skills
- Salesforce Software
- Outreachio
- Chorusai
- Tableau Analytics
- Customer Trend Analysis
- Navan
- Noolyio
- Customer Success Strategy Certified
- Lead Identification and Generation
- Client Base Retention and Expansion
- Decision Making
- Problem Solving
Timeline
Enterprise Customer Success Manager
Procore
03.2020 - Current
Bachelor of Science - Kinesiology
Texas A&M University