Summary
Overview
Work History
Education
Skills
Timeline
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Rachel C. Braun

Austin,United States

Summary

  • 6+ years of experience in strategic account planning and management
  • Strong desire to bring an inquisitive and creative approach to complex problems
  • Self-motivated with excellent interpersonal and communication skills
  • Consistent in exceeding executive satisfaction levels as measured through detailed feedback CSAT surveys
  • Proven ability to build and maintain strong, long-lasting relationships with C-level executives
  • People-oriented with a genuine desire to listen, understand and meet the needs of others

Overview

4
4
years of professional experience

Work History

Enterprise Customer Success Manager

Procore
Austin, TX
03.2020 - Current
  • Oversee $10M Specialty Contractor Clients
  • Manage 70+ key customer relationships to close strategic opportunities
  • Develop success plans and strategies to grow my clients' business and achieve their
    quarterly portfolio goals
  • Demonstrate and explain Procore product features and benefits to drive adoption
    and ensure a confident renewal
  • Meet with 25+ customers quarterly to discuss best practices and drive positive
    business outcomes
  • Train and mentor new team CSM team members
  • Resolve daily customer inquiries and complaints requiring management-level escalations
  • Utilize cross-functional collaboration to support my clients diverse needs

Education

Bachelor of Science - Kinesiology

Texas A&M University
College Station, TX
08.2017

Skills

  • Salesforce Software
  • Outreachio
  • Chorusai
  • Tableau Analytics
  • Customer Trend Analysis
  • Navan
  • Noolyio
  • Customer Success Strategy Certified
  • Lead Identification and Generation
  • Client Base Retention and Expansion
  • Decision Making
  • Problem Solving

Timeline

Enterprise Customer Success Manager

Procore
03.2020 - Current

Bachelor of Science - Kinesiology

Texas A&M University

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Rachel C. Braun