Summary

Overview

Work History

Education

Skills

Timeline

Rachel C. Braun

Austin,United States

Summary

6+ years of experience in strategic account planning and management
Strong desire to bring an inquisitive and creative approach to complex problems
Self-motivated with excellent interpersonal and communication skills
Consistent in exceeding executive satisfaction levels as measured through detailed feedback CSAT surveys
Proven ability to build and maintain strong, long-lasting relationships with C-level executives
People-oriented with a genuine desire to listen, understand and meet the needs of others

Overview

4

4

years of professional experience

Work History

Enterprise Customer Success Manager

Procore

Austin, TX

03.2020 - Current

Oversee $10M Specialty Contractor Clients
Manage 70+ key customer relationships to close strategic opportunities
Develop success plans and strategies to grow my clients' business and achieve their
quarterly portfolio goals
Demonstrate and explain Procore product features and benefits to drive adoption
and ensure a confident renewal
Meet with 25+ customers quarterly to discuss best practices and drive positive
business outcomes
Train and mentor new team CSM team members
Resolve daily customer inquiries and complaints requiring management-level escalations
Utilize cross-functional collaboration to support my clients diverse needs

Education

Bachelor of Science - Kinesiology

Texas A&M University

College Station, TX

08.2017

Skills

Salesforce Software
Outreachio
Chorusai
Tableau Analytics
Customer Trend Analysis
Navan

Noolyio
Customer Success Strategy Certified
Lead Identification and Generation
Client Base Retention and Expansion
Decision Making
Problem Solving

Timeline

Enterprise Customer Success Manager

Procore

03.2020 - Current

Bachelor of Science - Kinesiology

Texas A&M University