Rachel Briley
Arlington,TX
Summary
Certified Medical Assistant (CMA) with a background in the service industry and hands-on clinical experience through a completed externship. Known for delivering exceptional patient care, communicating effectively under pressure, and managing administrative tasks with precision. Proficient in CureMD EMR and Microsoft Office. Passionate about continuing growth in health care with a long-term goal of becoming an Operating Room Nurse.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Urgent Care of Texas - Arlington
05.2025 - Current
- Assisted in patient intake, vital signs, room preparation, and EHR documentation using CureMD
- Supported physicians with minor procedures, chart reviews, and patient follow-ups
- Ensured exam rooms were sanitized and stocked per OSHA standards
- Provided front-office support including scheduling and insurance verification
Server
The Finch
10.2024 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Server
Mesero
06.2020 - 05.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Used good communication skills to reduce guest dissatisfaction
- Delivered customer checks and securely processed credit card or cash payments
Bar Manager
Paco's Mexican Cuisine
05.2022 - 09.2023
- Managed daily operations, including scheduling, ordering, and inventory control
- Recruited, hired and trained new members of staff
- Delivered exceptional customer service by tending to guests needs
- Provided exceptional customer service at all times, resolving complaints quickly and professionally
- Assisted bartenders vy restocking drink supplies and maintaining cleanliness of bar areas
- Demonstrated ability to manage and motivate staff, while ensuring customer satisfaction
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Adhered to all company policies and procedures regarding alcohol consumptions and serving laws
Server
Romano's Macaroni Grill Italian Restaurant
11.2019 - 06.2020
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
Server
Razzoo's Cajun Cafe
07.2018 - 11.2019
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Delivered customer checks and securely processed credit card or cash payments
Server
Cheddars Stratch Kitchen
01.2017 - 06.2018
- Provided excellent customer service by anticipating needs and responding promptly
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
Instructor Assistant
Kumon Learning Center
05.2015 - 07.2017
- Developed effective strategies for managing student behavior, providing individual assistance and resolving conflicts
- Assisted with developing lesson plans based on students' needs and interests, as well as state curriculum standards
- Handle all incoming parent inquiries including but not limited to sharing information about the Kumon Method; sign parents up for orientation, make reminder phone calls or mailing
- Work closely with instructor to develop and understand lesson plan and goals for each student in order to properly administer individual instruction
- Use all functions of the CMS software program to manage student progress, make work adjustments as required
- Assist instructor with in-center and virtual instruction of students
Education
High School Diploma -
Mansfield Legacy Highschool
Mansfield, TX06.2015
Graduate Certificate - Certified Medical Assistant
Concorde Career College
Grand Prairie, TX07-2025
Skills
- Vital Signs & Patient Intake
- Phlebotomy and EKG Administration
- EMR: CureMD Proficiency
- HIPAA Compliance
- Appointment Scheduling & Patient Documentation
- Microsoft Office (Word, Excel, Outlook)
- Team Leadership & Shift Management
- Customer Service & Patient Relations
- Verbal and Written Communication
- Safe Serving Knowledge
- Inventory Management
- ALOHA and Toast POS System
Certification
- Certified Medical Assistant
- TABC Certified
- Texas Food Safety Manager Certified
- Texas Food Handlers Certified
Timeline
Certified Medical Assistant
Urgent Care of Texas - Arlington
05.2025 - Current
Server
The Finch
10.2024 - Current
Bar Manager
Paco's Mexican Cuisine
05.2022 - 09.2023
Server
Mesero
06.2020 - 05.2024
Server
Romano's Macaroni Grill Italian Restaurant
11.2019 - 06.2020
Server
Razzoo's Cajun Cafe
07.2018 - 11.2019
Server
Cheddars Stratch Kitchen
01.2017 - 06.2018
Instructor Assistant
Kumon Learning Center
05.2015 - 07.2017
High School Diploma -
Mansfield Legacy Highschool
Graduate Certificate - Certified Medical Assistant
Concorde Career College
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