Summary
Overview
Work History
Skills
Affiliations
Certification
Involvement in the community
Timeline
Generic

Rachel Brooks

Centennial,CO

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager, Sales & Service Support

Empower
02.2021 - Current
  • Managed and motivate six remote employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Senior, Coordinator Sales Support

Empower
08.2014 - 02.2021
  • Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
  • Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
  • Designed and executed employee engagement initiatives, leading to increased retention rates and overall job satisfaction.
  • Collaborated closely with executive leadership to develop strategic plans that aligned with organization's goals and objectives.
  • Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Strategic Planning
  • Project Management
  • Staff Development
  • Performance Management
  • Policy Implementation
  • Business Administration
  • Expense Tracking
  • Staff Training
  • Task Delegation
  • Administration and Reporting

Affiliations

  • HawkQuest
  • Dry Creek Baseball League

Certification

  • CM - Certified Manager Certification

Involvement in the community

March 2019 to present: Coach and liaison for Dry Creek Baseball League – Centennial, CO

April 2021 to present: Raptor handler and public educator to kids and adults for HawkQuest – Parker, CO

Timeline

Manager, Sales & Service Support

Empower
02.2021 - Current

Senior, Coordinator Sales Support

Empower
08.2014 - 02.2021
  • CM - Certified Manager Certification

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Rachel Brooks