Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Rachel Brown

Rachel Brown

Administrative Virtual Assistant
Gulf Shores

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

14
14
years of professional experience
4
4
Certification

Work History

Virtual Administrative Assistant

Gulf Shores, AL
10.2021 - 09.2022
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
  • Completed business correspondence, transcription and data entry.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Analyzed and compiled data to prepare comprehensive reports for management.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.

Owner/Cleaning Specialist

Self Employed Services
Starkville, MS
07.2019 - 08.2022
  • Completed business correspondence, transcription, and data entry
  • Provided customer support to internal and external customers
  • Sought ways to improve processes and services provided.
  • Administrative Management, Multitasking and Time Management
  • Cleaned commercial offices, residential homes, vacation rentals, and numerous apartment complexes
  • Employed prompt decision-making and in-depth research to resolve issues
  • Trained employees to perform efficient, high-quality work product
  • Worked alongside other cleaners to complete jobs.
  • Delivered quality customer service and cleaning requests.

Office Manager/Probation Officer

Court Programs, INC
Starkville, MS
10.2008 - 03.2019
  • Monitored defendants' compliance and progress in treatment.
  • Verified social and legal history information of probationers.
  • Supervised offenders to reduce risk to community.
  • Maintained compliance of all legal statutes, policies and procedures.
  • Researched each case thoroughly to strengthen case outcomes.
  • Coordinated community and job placement resources.
  • Helped resolve probationer issues with housing and employment.
  • Handled over 300 full-cycle caseloads per month.
  • Oversaw administration of DNA, drug, and alcohol screenings.
  • Wrote progress reports and testified under oath at court hearings.

Education

Business And Administration -

East Mississippi Community College, Mayhew, MS

Skills

  • Business Correspondence
  • Database and Client Management Systems
  • Strong Organizational Skills
  • Appointment Coordination
  • Administrative Management
  • Workflow Processes
  • Highly Efficient and Productive
  • Accounting and Bookkeeping
  • Website Updating
  • Social Media Platforms
  • Microsoft Word
  • Customer Care

Certification

  • Inbound Sales - Hubspot 2022
  • Social Media Marketing - Hubspot 2022
  • Executive Assistant Skills - Alison
  • Introduction to Office and Administrative Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Virtual Administrative Assistant -
10.2021 - 09.2022
Owner/Cleaning Specialist - Self Employed Services
07.2019 - 08.2022
Office Manager/Probation Officer - Court Programs, INC
10.2008 - 03.2019
East Mississippi Community College - Business And Administration ,

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Rachel BrownAdministrative Virtual Assistant