Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Brown

Nunica,MI

Summary

To succeed in a position which provides me job satisfaction, while helping achieve personal as well as company / team goals. I seek to obtain a position of employment that utilizes my skills and experience while further enriching my knowledge. I am a hard working, loyal, adaptable woman who has the drive to excel in anything I put my mind to. I look forward to tackling any new or unique challenges your company can offer me.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Helping Hands Organic Gardens

Owner / Operator
04.2014 - Current
  • Maintain a safe and friendly work environment
  • Plan, organize and communicate production goals with crew members, trade contractors and customers.
  • Maintain landscape beds by pruning, weeding and general clean-up.
  • Measure, bid and apply mulch to garden beds for protection against weeds and moisture retention.
  • Plant bulbs, trees, bushes and flowers for residential and commercial clients.
  • Identify and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Invoicing and billing for completed jobs.
  • Ensuring customer satisfaction during all parts of the job.
  • Measuring, locating, pricing & logistics of materials needed for job on location at the start of the project.

Operations Manager

Crossroads Property Services
01.2019 - 03.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reviewed shift reports to understand current numbers and trends.
  • Assessed supplier quality to maintain premium products and maximize business operational performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed, supervised and controlled execution of contracts from the green and snow seasons.
  • Directed shipping and receiving of wide range of products daily.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.

Retail Manager /Purchasing Manager /Loader Operator

Shorescapes By Schultz
10.2017 - 07.2018
  • Purchased materials and oversaw inventory stocking and availability.
  • Sourced vendors, built relationships and negotiated prices.
  • Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
  • Contacted location managers and department supervisors to assure correct materials and machinery were on site at correct times.
  • Directed dispatching, routing and tracking of 18 fleet vehicles for snow services.
  • Directed investigations to verify and resolve customer complaints.
  • Maintained updated and detailed records of calls.
  • Operated 906 & 908 Cat

Lead Gardener /Shovel Operator

Dykstra Landscaping
05.2015 - 04.2017
  • Loaded and unloaded heavy objects, dirt and other materials on-site.
  • Performed daily pre- and post-operating checks on equipment to identify and report malfunctions.,
  • Nightly checks of job sites to ensure appearances and achieve precise customer specifications.
  • Enhanced visibility and improved tree and bush shape through intentional pruning.
  • Worked with residential clients to design flower beds and container gardens.
  • Advised property owners on appropriate types of plants for specific soil and landscape.
  • Created nightly routes for teams of 2-3 shovelers from a group of 35 operators.
  • Kept an open line of communication 24/7 for operators and for clients.

Freight Payables Specialist

Berry Family Of Nurseries
01.2012 - 01.2015
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Data entry using 10-key calculator to compute data quickly.
  • Assisted with freight pay advances
  • Audit, scan and upload drivers paperwork into the operating system. Paper copies were filed after uploaded.
  • Matched purchase orders with invoices and recorded necessary information.
  • Supported management by processing invoices and documents with consistent on-time delivery.

Wholesale Sales Representative

Berry Family Of Nurseries
01.2013 - 01.2014
  • Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
  • Provided superior service to customers by quickly responding to requests, suggestions and concerns.
  • Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained grounds by trimming, weeding and general clean-up. Light house keeping.
  • Open, closing and balancing of daily till.

Education

No Degree - Criminal Justice

Baker College
Flint, MI

GED -

Grand Haven High School
Grand Haven, MI
05.2004

Skills

  • Troubleshooting Skills
  • Dependable and Hardworking
  • Proficient at Micro Soft Office ( Excel, Power Point, Word, Outlook)
  • Team Leadership
  • Good Communication Skills
  • Customer Relations & Retention
  • Machine Operations
  • Supply Procurement

Certification

  • Certified in CPR & First Aide, American Red Cross - 2006
  • Certified in Nappi (Non-Abusive Psychological Skills), Community Mental Health Grand Haven - 2006
  • Certified in Cultural Competence & LEP (Limited English Proficiency), Community Mental Health Muskegon -2007
  • Certified in Working with people who have challenging behavior, Lakeshore Behavioral Health Services - 2007
  • Certified in Preventing Disease Transmission in the work place, Lakeshore Behavioral Health Services - 2007


Timeline

Operations Manager

Crossroads Property Services
01.2019 - 03.2022

Retail Manager /Purchasing Manager /Loader Operator

Shorescapes By Schultz
10.2017 - 07.2018

Lead Gardener /Shovel Operator

Dykstra Landscaping
05.2015 - 04.2017

Helping Hands Organic Gardens

Owner / Operator
04.2014 - Current

Wholesale Sales Representative

Berry Family Of Nurseries
01.2013 - 01.2014

Freight Payables Specialist

Berry Family Of Nurseries
01.2012 - 01.2015

No Degree - Criminal Justice

Baker College

GED -

Grand Haven High School

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