Bentley Brown

• Planned and executed [project].

Upheld privacy and security requirements established by conduent and federal Workmans compensation regulatory agencies.

• Consulted with customers to determine best methods to resolve service and billing issues.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Addressed customer service inquiries quickly and accurately.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

• Upheld privacy and security requirements established by [Type] regulatory agencies.
• Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
• Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
• Assessed customer needs and upsold products and services to maximize [Type] sales.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Addressed customer service inquiries quickly and accurately.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Delivered high level of service and support to each customer, paving way for future business opportunities.

• Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
• Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
• Operated all kitchen equipment safely to avoid injuries.
• Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
• Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
• Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.

• Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
• Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
• Trained current employees on additional job positions to maintain coverage of roles at all times.

Manually lifted materials weighing up to 55 pounds on regular basis.

• Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
• Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
• Scanned container labels to verify contents and determine target destination using RF scanners.

• Led employee performance reviews and discussed improvement strategies with each team member.
• Managed day-to-day operations, including supervision and assignment delegation for 5-member team.
• Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
• Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
• Communicated store policy violations to upper management to prevent shrinkage and misconduct.
• Trained current employees on additional job positions to maintain coverage of roles at all times.
• Consistently met financial targets with close monitoring of expenses, labor hours and supply use.

• I maintained records for 4000 soldiers on post. Worked with the exceptional family members program, Drill Sargent school, Recruitment school, Briefing soldiers on their Ets, and levy from state to state and conus overseas.