Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Brown

Puyallup,WA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

24
24
years of professional experience

Work History

Customer Service Representative II

Taylor Heating & AC
03.2021 - 11.2023
  • Handle all emails, voicemails and text line messages and respond to them accordingly
  • Answer incoming calls from customers
  • Schedule repair tickets and new system installations
  • Dispatch technicians and keep customers up to date in real time for their scheduled services
  • Handle all property management companies work orders
  • Work with customers on financial applications for loans
  • Handle closing of jobs, and everything included in repair/installation
  • Which includes, payment, email confirmations, inventory updating, and processing warranties for new equipment.

Paralegal

Carson Law
10.2019 - 03.2021
  • Summarizing cases and preparing reports for attorney
  • Conducting research, investigating facts, and developing legal arguments
  • Drafting legal documents such as contracts, depositions, and pleadings
  • Preparing and filing documents with courts
  • Organizing and archiving documents related to completed and ongoing cases
  • Keeping track of changes in legal framework and providing timely updates on these changes

Quality Assurance Technician

Keurig Green Mountain
11.2012 - 10.2019
  • My responsibilities include collecting metric data points, analyzing quality data, applying quality tools and fundamental statistical methods for process control and improvements
  • Preform sensory cuppings daily to ensure consistency with our processes that are in place
  • In addition to daily sensory, I make disposition with non-conformities
  • Other duties include documenting procedures, filing quality paperwork, QC Submissions, performing product/food safety audits, assisting in reporting quality issues, and participating as an active and constructive member of the quality team.

Machine Operator

Keurig Green Mountain
07.2011 - 11.2012
  • My responsibilities include preparing machines for startup and shutdown procedures daily
  • Perform adjustments, quality checks, and repairs to machine as needed
  • Maintain inventory of Keurig supplies and tracks scrap quantities
  • Ensure cleanliness of machine and surrounding areas.

Buyer

Peekay Inc
09.1999 - 01.2011
  • My responsibilities include managing a department that attributes ten percent overall revenue, preparing requisitions and contracts for purchasing new, or additional stock items for multiple retail locations, wholesale, and online internet sales
  • Working directly with manufacturers and distributors, it is my responsibility to source new items and find new vendors
  • Adjusting pricing or inventory on received goods working closely with accounts payable
  • Maintain a system for returns and credits on poor sell through or damaged goods
  • Create monthly promotions, SPIFFS, discounts, and mark downs.

Purchasing Assistant

06.2008 - 06.2009
  • My responsibilities included overseeing and ensuring the smooth running of the administration & data entry duties in the purchasing department and assisting the buyer.

Inventory Specialist/Purchasing Assistant

06.2006 - 06.2008
  • My responsibilities included coordinating all aspects of inventory from the corporate database to each of the internet-based inventory systems.

Wholesale

01.2005 - 05.2006
  • My responsibilities included entering wholesale orders, dealing with customer issues, returns, sale calls, preparing for the trade show, booth set up for shows, working the booth, and producing a yearly catalog.

Customer Service/Inventory

07.2003 - 12.2004
  • My responsibilities included internet and retail customer service by phone and email, problem solving, order entry, returns and the computer skills to maintain proper inventory records.

Warehouse

11.2000 - 06.2003
  • My responsibilities included picking orders, shipping, pulling store replenishment orders, receiving items into the warehouse, store inventories, and production work.

Sales Associate

09.1999 - 10.2000
  • My responsibilities included opening and closing the store, merchandising, cash register, and banking functions as well as the customer service skills necessary to maintain a high retail sales status.

Education

Skills

  • Good oral and written communication skills
  • Dependable and loyal team player
  • Courteous and professional demeanor
  • Coordinate several projects simultaneous
  • Excellent problem solver with strong attention to detail
  • Proficient in Microsoft Office, Internet, and Retail Management Systems including Great Plains, RAMP, MP Advisor, Cubes, RMS
  • Notary Public
  • Q Arabia Coffee Grader Certified
  • SQF Certified
  • SQF Internal Audit Committee
  • HACCP Certified
  • Six Sigma Yellow Belt Certified
  • Food Handlers Permit
  • Relationship Building

References

References available upon request

Timeline

Customer Service Representative II

Taylor Heating & AC
03.2021 - 11.2023

Paralegal

Carson Law
10.2019 - 03.2021

Quality Assurance Technician

Keurig Green Mountain
11.2012 - 10.2019

Machine Operator

Keurig Green Mountain
07.2011 - 11.2012

Purchasing Assistant

06.2008 - 06.2009

Inventory Specialist/Purchasing Assistant

06.2006 - 06.2008

Wholesale

01.2005 - 05.2006

Customer Service/Inventory

07.2003 - 12.2004

Warehouse

11.2000 - 06.2003

Buyer

Peekay Inc
09.1999 - 01.2011

Sales Associate

09.1999 - 10.2000

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Rachel Brown