Rachel Brown

- Trains new employees

- Assist patients for inbound high volume call support

- Listen to patient's calling in and probing to rely messages to doctors and clinical staff

- Epic is used to register and schedule patients

- Currently takes incoming calls from Neurology, Physical Therapy, Spine and Orthopedics.

- Answered client calls to schedule appointments

- Hired and trained new employees

- Maintained all inventory to facilitate effective ordering of products

- Maximized sales by creating store layouts and visual displays

- Improved customer satisfaction through frequent staff training

- Generated additional sales opportunities with upselling and cross-selling techniques

- Managed efficient cash register operations

- Generated new leads through networking and attending industry events

- Built customer loyalty and retention by delivering excellent customer experiences

- Managed front desk responsibilities

- Scheduled patient appointments

- Made outbound calls to confirm appointments

- Managed office bookkeeping with insurance billing and patient payments

- Obtained payments from patients and scanned identification and insurance cards