Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Brown

Arcanum,OH

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

17
17
years of professional experience

Work History

Shipt Shopper

Shipt
08.2021 - 03.2024
  • Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
  • Managed challenging situations calmly and professionally, resolving issues to maintain strong customer relations.
  • Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
  • Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
  • Maintained high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.
  • Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
  • Improved communication with customers through consistent updates regarding their order status.
  • Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.
  • Achieved consistent on-time deliveries by expertly planning routes, accounting for traffic patterns, and weather conditions.
  • Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
  • Expanded store knowledge to efficiently locate items, saving time and ensuring accurate order fulfillment.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Loaded and unloaded orders at customer's homes or locations.

Stay At Home Mom

Self-Employed
11.2014 - 03.2024
  • Enthusiastic and nurturing Stay-at-Home Mom with 6 years of childcare experience.
  • Managed household and family responsibilities, including childcare and housekeeping.
  • Taught 3 children in specific parts of coursework, improving their academic performance.
  • Cultivated interpersonal skills by building positive relationships..
  • Passionate about learning and committed to continual improvement.
  • Developed strong organizational and time management skills.

Secretary

Kentucky Department Of Libraries And Archives
01.2014 - 11.2014
  • Promoted positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects..
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Facilitated communication between departments for improved collaboration and project success.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Implemented effective digitization strategies, increasing access to historical resources for remote users worldwide.
  • Provided reference assistance to patrons, guiding them in locating relevant resources within the archives.

Bakery Worker

Woodside Bakery
08.2013 - 12.2013
  • Assisted in development of new menu items, contributing to expanded product offering that attracted new customers.
  • Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.

Call Center Representative

Opinionology
04.2012 - 12.2012
  • Specialized in telephone survey administration, and provided survey reporting and analytics.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Early Morning Custodian

Brigham Young University-Idaho
01.2010 - 07.2010
  • Cleaned classrooms, offices, and the faculty rooms including dusting, mopping, vacuuming, and emptying waste baskets in these areas.
  • Cleaned and sanitized bathrooms and replenished paper and soap supplies as needed.
  • Cleaned all windows on both the inside and outside as scheduled.
  • Used supplies and chemicals properly and safely according to instructions on the labels of the manufacturer's containers.


Bookseller

Poor Richard's Books
04.2007 - 03.2009
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Streamlined shelving process, reducing time spent on restocking while maintaining well-organized store layout.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
  • Organized author events and book signings, attracting new customers and generating increased sales.
  • Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.

Education

Associate of Science - Political Science

Brigham Young University - Idaho
Rexburg, ID
05.2014

Skills

  • Efficient multitasking
  • Strong Organization
  • Stress Tolerance
  • Route Planning
  • Customer Service
  • Attention to Detail

Timeline

Shipt Shopper

Shipt
08.2021 - 03.2024

Stay At Home Mom

Self-Employed
11.2014 - 03.2024

Secretary

Kentucky Department Of Libraries And Archives
01.2014 - 11.2014

Bakery Worker

Woodside Bakery
08.2013 - 12.2013

Call Center Representative

Opinionology
04.2012 - 12.2012

Early Morning Custodian

Brigham Young University-Idaho
01.2010 - 07.2010

Bookseller

Poor Richard's Books
04.2007 - 03.2009

Associate of Science - Political Science

Brigham Young University - Idaho

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