Rachel Brown
Springfield,MO
Summary
A motivated employee with excellent time management skills. True problem-solvers remain calm under pressure to meet departure schedules. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Punctual and honest Team Lead/Cashier with a solid background in retail, inventory, and financial environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service and reduce waste. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Worldwide Flight Services
01.2019 - 06.2020
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
Cashier Lead
Bed Bath & Beyond
10.2018 - 01.2020
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Maintained cleanliness and organization of the checkout area, creating a pleasant customer shopping experience.
- Contributed towards achieving store sales targets through upselling techniques and product recommendations.
- Acted as a point of contact between management and cashier team, ensuring smooth communication and quick resolution of issues.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
Assistant Manager/Sales Associate
Rapid Robert's Inc.
04.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
Deli Clerk
Murfin's Market
08.2012 - 06.2013
- Greeted customers at the counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Warrensburg High School
Warrensburg, MO05.2006
No Degree - CNA
Warrensburg Area Voc-Technical School
Warrensburg, MO05.2006
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Customer Service
- Cargo Security
- Truck loading and unloading
- OSHA Compliance
- Inventory Tracking
- Inventory organization
- Visual Inspection
- Labeling and boxing
- Cash Handling
- Team Leadership
- Punctual and Reliable
- Cash Register Operation
- Cash handling expertise
- Store Opening and Closing
- Money Handling
- Cashier training
- New Hire Training
Timeline
Ramp Agent
Worldwide Flight Services
01.2019 - 06.2020
Cashier Lead
Bed Bath & Beyond
10.2018 - 01.2020
Assistant Manager/Sales Associate
Rapid Robert's Inc.
04.2017 - 08.2018
Deli Clerk
Murfin's Market
08.2012 - 06.2013
High School Diploma -
Warrensburg High School
No Degree - CNA
Warrensburg Area Voc-Technical School
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