Overview
Work History
Timeline
Rachel Brown

Rachel Brown

Enfield,CT

Overview

15
15
years of professional experience

Work History

Janitorial

First Baptist Church
East Longmeadow, MA
10.2010 - Current
  • Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
  • Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
  • Managed waste disposal in accordance with company policies and procedures
  • Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
  • Responded promptly to customer requests for additional cleaning services or special projects
  • Implemented new techniques to improve the effectiveness of cleaning processes while reducing time required
  • Assisted in training new janitorial staff on proper cleaning techniques and company standards
  • Collaborated with other departments to address specific cleanliness needs during events or special occasions
  • Maintained a high level of professionalism while interacting with employees, visitors, and clients
  • Received commendation from management for consistently maintaining a clean and orderly work environment
  • Demonstrated strong attention to detail in identifying areas that required extra care or attention during the cleaning process
  • Closely monitored inventory levels to ensure an adequate supply of cleaning products at all times
  • Collaborated with team members to coordinate cleaning schedules for optimal efficiency
  • Mentored junior janitorial staff members, providing guidance on best practices and professional development opportunities

Cleaning Technician

White Glove Cleaning Services Inc
East Longmeadow, MA
01.2022 - 03.2025
  • Performed thorough cleaning and sanitization of assigned areas, including floors, surfaces, and fixtures
  • Utilized specialized equipment and cleaning agents to effectively remove stains, dirt, and grime
  • Followed established safety protocols to ensure a safe working environment for both staff and customers
  • Maintained inventory of cleaning supplies and promptly restocked as needed
  • Collaborated with team members to efficiently complete tasks within designated timeframes
  • Responded promptly to customer requests or complaints regarding cleanliness issues
  • Implemented new cleaning techniques resulting in improved efficiency and effectiveness
  • Adhered to company policies and procedures while carrying out daily cleaning duties
  • Managed multiple tasks simultaneously while maintaining attention to detail
  • Identified maintenance needs such as repairs or replacements of equipment or supplies, reporting them promptly to the appropriate personnel
  • Collaborated with colleagues on special projects requiring deep-cleaning or restoration services
  • Provided exceptional customer service by addressing inquiries or concerns in a professional manner
  • Demonstrated strong attention to detail when performing inspections after completing assigned tasks
  • Worked independently without direct supervision while maintaining high quality standards
  • Maintained knowledge of different types of surfaces/materials requiring specific care instructions (e.g., hardwood floors vs. tile)
  • Collaborated with team members to develop and implement cleaning schedules for optimal efficiency
  • Performed routine maintenance on equipment to ensure proper functionality and longevity
  • Maintained a positive attitude and professional demeanor when interacting with customers or colleagues
  • Completed assigned tasks within specified timeframes while maintaining high quality standards
  • Demonstrated strong problem-solving skills by quickly resolving any unexpected challenges that arose during cleaning duties
  • Consistently achieved high customer satisfaction ratings through exceptional service delivery
  • Adapted quickly to changing priorities or urgent requests, ensuring timely completion of all assigned tasks
  • Maintained confidentiality when handling sensitive information encountered during cleaning duties
  • Utilized effective communication skills when interacting with customers, colleagues, and supervisors

Administrative Assistant

Aerospace Testing Lab
South Windsor, CT
11.2018 - 07.2021
  • Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
  • Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
  • Assisted with the onboarding process of new employees by preparing necessary paperwork
  • Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
  • Managed accounts receivable process, including invoicing, payment processing, and collections
  • Maintained accurate and up-to-date customer records in the accounting system
  • Performed regular account reconciliations to ensure accuracy of financial data
  • Resolved billing discrepancies and disputes with customers in a timely manner
  • Generated monthly aging reports and analyzed delinquent accounts for collection efforts
  • Followed up on overdue payments through phone calls, emails, and letters
  • Negotiated payment plans with customers experiencing financial difficulties while maintaining positive relationships
  • Worked closely with internal departments to resolve any billing or payment-related issues promptly
  • Assisted in month-end closing activities by preparing necessary reports and reconciling accounts receivable balances
  • Provided excellent customer service by responding promptly to inquiries regarding invoices or account statements
  • Maintained confidentiality of sensitive financial information at all times
  • Investigated and resolved any discrepancies between payments received and outstanding balances
  • Served as a point of contact for customers regarding account inquiries or disputes
  • Demonstrated strong attention to detail in reviewing invoices for accuracy before sending them out
  • Leveraged accounting software systems (e.g., QuickBooks, SAP) effectively for efficient AR management
  • Processed and verified payroll for employees on a weekly basis
  • Maintained accurate records of employee hours, wages, taxes, and deductions
  • Collaborated with HR department to ensure timely and accurate processing of new hires, terminations, and changes in employee status
  • Researched and resolved discrepancies or errors in payroll data to ensure accuracy
  • Managed electronic timekeeping system to accurately track employee attendance and calculate hours worked
  • Prepared and distributed paychecks or direct deposits to employees on scheduled payday
  • Responded promptly to employee inquiries regarding paycheck issues or general payroll questions
  • Assisted in the preparation of annual W-2 forms for all employees within designated deadlines
  • Processed and verified invoices, purchase orders, and expense reports for accuracy and completeness
  • Managed accounts payable aging report to ensure timely payment of vendor invoices
  • Reconciled vendor statements and resolved any discrepancies in a timely manner
  • Maintained accurate records of all accounts payable transactions in the accounting system
  • Maintained confidentiality when handling sensitive financial information during daily tasks
  • Developed and maintained strong relationships with key vendors, resulting in improved communication and issue resolution
  • Managed vendor database, ensuring accurate and up-to-date information for efficient payment processing
  • Performed monthly account reconciliations to identify any discrepancies or errors in accounts payable records
  • Investigated and resolved billing disputes with vendors, ensuring timely resolution of outstanding issues

Cleaning Technician

White Glove Cleaning Services Inc
East Longmeadow, MA
02.2016 - 11.2018
  • Performed thorough cleaning and sanitization of assigned areas, including floors, surfaces, and fixtures
  • Utilized specialized equipment and cleaning agents to effectively remove stains, dirt, and grime
  • Followed established safety protocols to ensure a safe working environment for both staff and customers
  • Maintained inventory of cleaning supplies and promptly restocked as needed
  • Collaborated with team members to efficiently complete tasks within designated timeframes
  • Responded promptly to customer requests or complaints regarding cleanliness issues
  • Implemented new cleaning techniques resulting in improved efficiency and effectiveness
  • Adhered to company policies and procedures while carrying out daily cleaning duties
  • Managed multiple tasks simultaneously while maintaining attention to detail
  • Ensured compliance with health regulations by following proper sanitation practices at all times
  • Identified maintenance needs such as repairs or replacements of equipment or supplies, reporting them promptly to the appropriate personnel
  • Collaborated with colleagues on special projects requiring deep-cleaning or restoration services
  • Provided exceptional customer service by addressing inquiries or concerns in a professional manner
  • Demonstrated strong attention to detail when performing inspections after completing assigned tasks
  • Worked independently without direct supervision while maintaining high quality standards
  • Maintained knowledge of different types of surfaces/materials requiring specific care instructions (e.g., hardwood floors vs. tile)
  • Collaborated with team members to develop and implement cleaning schedules for optimal efficiency
  • Performed routine maintenance on equipment to ensure proper functionality and longevity
  • Maintained a positive attitude and professional demeanor when interacting with customers or colleagues
  • Completed assigned tasks within specified timeframes while maintaining high quality standards
  • Demonstrated strong problem-solving skills by quickly resolving any unexpected challenges that arose during cleaning duties
  • Consistently achieved high customer satisfaction ratings through exceptional service delivery
  • Adapted quickly to changing priorities or urgent requests, ensuring timely completion of all assigned tasks
  • Maintained confidentiality when handling sensitive information encountered during cleaning duties
  • Utilized effective communication skills when interacting with customers, colleagues, and supervisors

Timeline

Cleaning Technician - White Glove Cleaning Services Inc
01.2022 - 03.2025
Administrative Assistant - Aerospace Testing Lab
11.2018 - 07.2021
Cleaning Technician - White Glove Cleaning Services Inc
02.2016 - 11.2018
Janitorial - First Baptist Church
10.2010 - Current

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Rachel Brown