Rachel Brown
Orange,CA
Summary
Dynamic professional with a strong background in customer service, honed throughout work history and fine tuned by becoming a stay at home parent. Proven ability to enhance client satisfaction through exceptional communication and problem-solving skills. Adaptable and detail-oriented, I consistently deliver high-quality results while managing multiple projects in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Stay At Home Mother
Self
Orange, CA
08.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cosmetologist
Self
Orange, CA
08.2011 - Current
- Delivered personalized hair and skincare services to diverse clientele, enhancing client satisfaction and loyalty.
- Developed expertise in advanced color techniques, ensuring accurate application and desired results for clients.
- Maintained up-to-date knowledge of industry trends and products, incorporating innovative practices into service offerings.
- Implemented efficient scheduling systems to optimize client appointments and reduce wait times significantly.
- Conducted thorough consultations to assess client needs, delivering tailored recommendations for treatments and services.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Photographer
Picture People
Mission Viejo, CA
02.2016 - 08.2016
- Captured high-quality portraits using studio lighting and advanced camera techniques.
- Collaborated with clients to understand their vision and deliver personalized photography services.
- Edited images utilizing Adobe Photoshop and Lightroom to enhance visual appeal and meet client specifications.
- Mentored junior photographers in technical skills and customer interaction, fostering a collaborative team environment.
- Digitally edited photos to enhance appearance.
- Maintained equipment inventory, ensuring all photography gear was operational and up-to-date for seamless shoot execution.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
Photographer
Lifetouch Portrait Studios
Tustin, CA
10.2013 - 02.2016
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Improved client satisfaction by delivering well-composed and visually appealing photographs for events.
- Achieved consistent quality in challenging lighting conditions, utilizing expert knowledge of lighting equipment and techniques.
- Streamlined photo editing process, significantly reducing turnaround times for client projects.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
- Tailored photography packages to meet unique needs of each client, resulting in high client satisfaction rates.
Cashier
Corner Bakery Cafe
Laguna Niguel, CA
09.2011 - 03.2014
- Processed customer transactions efficiently using point-of-sale system.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Assisted customers with menu selection, enhancing overall dining experience.
- Maintained cleanliness and organization of dining and service areas.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Private Nanny
The Alden Family
Aliso Viejo, CA
11.2006 - 06.2009
- Supervised daily activities and routines for multiple children, ensuring safety and engagement.
- Developed personalized educational and recreational plans to promote child development and creativity.
- Collaborated with parents to communicate progress, challenges, and strategies for child growth.
- Managed household tasks including meal preparation, laundry, and organization to maintain a nurturing environment.
- Implemented effective behavior management techniques to encourage positive social interactions among children.
Education
High School Diploma -
Access High School
Lake Forest, CACosmetology Training Program -
Athena College Of Beauty
Laguna Woods, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
Certification
Licensed Cosmetologist
Timeline
Stay At Home Mother
Self
08.2016 - Current
Photographer
Picture People
02.2016 - 08.2016
Photographer
Lifetouch Portrait Studios
10.2013 - 02.2016
Cashier
Corner Bakery Cafe
09.2011 - 03.2014
Cosmetologist
Self
08.2011 - Current
Private Nanny
The Alden Family
11.2006 - 06.2009
High School Diploma -
Access High School
Cosmetology Training Program -
Athena College Of Beauty