RACHEL BROWNING
BOISE
Summary
With 9 years of experience in administration and assistant roles, I have developed a strong proficiency in managing compliance and operational efficiencies across multiple states. Expertise in FMCSA regulations, IFTA/IRP filings, and enhancing carrier compliance processes. Leveraging analytical abilities and software proficiency to optimize workflows, reduce processing times, and ensure meticulous data management. Proven track record of mentoring teams and fostering cross-departmental collaboration to exceed operational goals.
Overview
10
10
years of professional experience
Work History
Verbatim Hearing Reporter
Strattcom
12.2024 - Current
- Developed a comprehensive understanding of legal terminology, enabling accurate transcription of complex proceedings.
- Kept meticulous records of billable hours and expenses for accurate invoicing, contributing to efficient financial management within the company.
- Supported fair trial processes by creating precise records that accurately represented testimonies and arguments presented during hearings.
- Anticipated potential challenges during hearings by conducting thorough research on case-specific terminology beforehand.
- Provided exceptional customer service by promptly addressing inquiries from attorneys, judges, and other stakeholders regarding transcript requests or corrections.
- Maintained strict confidentiality and professional integrity, safeguarding sensitive information in legal proceedings.
- Adhered to strict deadlines for delivering transcripts, ensuring timely access to critical legal documentation.
Logistics Partner
Lime Bike
08.2024 - Current
- Loaded and unloaded materials efficiently.
- Followed safety protocols and procedures to ensure a safe working environment for all team members
- Collaborated with team members to complete projects within specified timeframes while maintaining quality standards
- Demonstrated excellent time management skills by efficiently completing assigned tasks within specified deadlines
- Safely operated vehicles such as trucks or vans to transport materials or equipment between job sites
- Maintained accurate records of work performed, materials used, and any issues encountered during projects
- Closely followed instructions from supervisors regarding daily tasks ensuring efficient completion of assigned duties
Dasher
Doordash
03.2023 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
Dispatcher
Ruan Transportation
03.2024 - 01.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
Administrative Assistant
Federal Carrier Compliance Registration
07.2023 - 04.2024
- Managed state filings, ensuring FMCSA compliance and seamless operations.
- Facilitated carrier permit acquisition, enhancing operational efficiency.
- Collaborated with FMCSA to secure authority and insurance for carriers.
- Partnered with FMCSA to validate carrier authority and insurance, fostering smooth interstate operations.
- Analyzed and optimized FMCSA compliance workflows, enhancing operational processes. Managed intricate state filings, ensuring adherence to evolving regulations.
- Expedited carrier permit acquisitions, significantly reducing startup timelines. Implemented efficient filing systems, leading to measurable improvements in compliance rates.
- Pioneered streamlined approaches to IFTA/IRP filings, facilitating seamless cross-state operations. Developed innovative solutions for complex regulatory challenges.
- Developed novel solutions for complex regulatory challenges, enhancing IFTA/IRP filing procedures and facilitating seamless cross-state operations.
- Partnered with FMCSA to validate carrier authority and insurance, ensuring smooth interstate operations and regulatory adherence for clients.
- Managed intricate state filings and guided clients through EIN and LLC setup.
- Streamlined FMCSA compliance processes, optimizing workflows and enhancing operational efficiency for carrier permit acquisitions.
Administrative Assistant Manager
US Compliance Services
08.2020 - 07.2023
- Coordinated team tasks, enhancing productivity and team synergy.
- Enhanced client communication, ensuring precise data collection.
- Conducted performance reviews, promoting staff development and growth.
- Led cross-departmental teams to optimize workflows, refined client interaction protocols, and developed targeted employee programs based on performance data analysis.
- Pioneered digital solutions for compliance tracking, revamped employee review processes, and initiated strategic partnerships to drive continuous improvement in service delivery.
- Fostered teamwork across departments, facilitated effective client communications, and worked closely with regulatory bodies to ensure seamless compliance operations.
- Spearheaded operational transformation initiatives, introduced data-driven decision-making processes, and cultivated a culture of innovation in compliance management.
Dispatcher
Armstrong Transport
01.2019 - 09.2019
- Coordinated logistics for timely truck pickups and deliveries, improving efficiency by 18%.
- Implemented order processes optimizing truck loading, enhancing delivery accuracy.
- Scheduled appointments to streamline deliveries, achieving measurable time savings.
- Managed data in Excel for precise reporting, refining spreadsheet accuracy.
- Led cross-department meetings to boost team efficiency, surpassing delivery targets.
- Refined Excel spreadsheet formulas to boost data accuracy and leveraged analytical skills for precise data management and reporting, elevating overall operational quality.
- Conceptualized and implemented supply chain workflow improvements, resulting in substantial gains in operational efficiency and setting new standards for logistics coordination.
- Analyzed logistics data to optimize truck routes, resulting in measurable time savings and enhanced delivery accuracy, while refining Excel formulas for precise reporting.
Shift Supervisor
Papa Murphys
10.2015 - 12.2018
- Managed store operations, enhancing customer satisfaction and reducing wait times.
- Supervised cash handling, minimizing discrepancies and ensuring financial accuracy.
- Optimized employee schedules, improving productivity and reducing overtime costs.
- Implemented new inventory protocols, reducing waste and ensuring stock reliability.
- Led training programs, boosting team skills and operational efficiency.
Phone & File
National Interagency Fire Center
08.2016 - 09.2018
- Managed filing system, boosting data access and office efficiency.
- Processed timesheets, ensuring accurate and timely payroll.
- Directed calls, enhancing communication for over 100 daily interactions.
- Optimized document management system, enhancing data retrieval efficiency and office organization while processing timesheets for accurate payroll execution.
- Managed over 100 daily calls, implementing a streamlined screening process to ensure professional communication and efficient information flow.
- Facilitated seamless interdepartmental communication by efficiently managing high call volumes and directing inquiries to appropriate channels.
- Analyzed existing office procedures, identifying areas for improvement and implementing solutions that boosted overall operational efficiency.
Education
High School Diploma - undefined
Boise High School
Boise, Idaho01.2016
Skills
- Time management (Expert)
- Customer service (Expert)
- Call handling (Expert)
- Mathematics (Expert)
- Mentoring
- Software navigation
- Organization
- Multitasking
- Compliance management
- Data analysis
- Team leadership
- Process optimization
- Inventory management
- Scheduling
- Financial management
Accomplishments
Received Presidential Excellence Award
Timeline
Verbatim Hearing Reporter
Strattcom
12.2024 - Current
Logistics Partner
Lime Bike
08.2024 - Current
Dispatcher
Ruan Transportation
03.2024 - 01.2025
Administrative Assistant
Federal Carrier Compliance Registration
07.2023 - 04.2024
Dasher
Doordash
03.2023 - Current
Administrative Assistant Manager
US Compliance Services
08.2020 - 07.2023
Dispatcher
Armstrong Transport
01.2019 - 09.2019
Phone & File
National Interagency Fire Center
08.2016 - 09.2018
Shift Supervisor
Papa Murphys
10.2015 - 12.2018
High School Diploma - undefined
Boise High School