Rachel Bruce Drew
Jeffersonville,VT
Summary
Proactive and caring candidate with six years of parenting experience combined with strong communication skills and a positive attitude. Demonstrated ability to learn new skills quickly.
Overview
20
20
years of professional experience
Work History
Housekeeper
Smuggler's Notch Resort
2023.06 - Current
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Branch Operations Associate
Hickok & Boardman Financial Planning
2014.02 - 2018.06
- Greeted clients and offered assistance for increased client satisfaction.
- Maintained an electronic filing system.
- Assisted team with branch operations such as check deposits, fund transfers, ACH's, and wires.
- Participated in planning and executing an annual, company-wide charitable campaign.
- Assisted in planning client and employee appreciation events.
Premium Billing Analyst
Tufts Health Plan Medicare Preferred
2012.07 - 2013.08
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Collaborated with Customer Relations to research and resolve complex member billing issues.
- Collaborated with the Business Implementation team on department initiatives by documenting requirements, building use cases, testing, and analyzing results.
Premium Billing Coordinator
Tufts Health Plan Medicare Preferred
2010.07 - 2012.07
- Conducted monthly reconciliations of assigned employer group accounts to identify, track, and resolve billing versus payment discrepancies.
- Maintained strict confidentiality when handling sensitive client information.
- Facilitated smooth transitions during organizational changes by effectively training new team members on department procedures and best practices.
- Created comprehensive procedural documentation to ensure consistency within the department's operations over time.
Retail Associate/Assistant Store Manager
Lake Champlain Chocolates
2004.09 - 2010.05
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Overhauled the Retail Employee Training Guide to offer up-to-date information and ensure consistency in the training process.
Education
Bachelor of Arts - Theater Arts
University of Vermont
Burlington, VTSkills
- Teamwork
- Communication and Interpersonal skills
- Computer and Microsoft Office skills
- Customer Service
- Strong Work Ethic
- Caring and Empathetic Demeanor
Hobbies include Musical Theater, reading, and crochet
- Member of Lyric Theatre Company since 2004, serving a three-year board term from 2019-2022.
- Avid reader with interest in varied genres.
Timeline
Housekeeper
Smuggler's Notch Resort
2023.06 - Current
Branch Operations Associate
Hickok & Boardman Financial Planning
2014.02 - 2018.06
Premium Billing Analyst
Tufts Health Plan Medicare Preferred
2012.07 - 2013.08
Premium Billing Coordinator
Tufts Health Plan Medicare Preferred
2010.07 - 2012.07
Retail Associate/Assistant Store Manager
Lake Champlain Chocolates
2004.09 - 2010.05
Bachelor of Arts - Theater Arts
University of Vermont
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