Rachel Brunet
Boerne,TX
Summary
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Impulse Industries
10.2023 - 11.2024
- Maintain expense report
- Source parts/products
- Issue refunds
- Create service calls
- Count drivers collections
- Deposit cash/coin/checks
- Maintain general order of the office area
- Shipping/receiving orders
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Reconcile the business credit cards
- Enter purchase orders in Quick Books
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant/Payroll Assistant
Hilton Garden Inn Hotel
01.2019 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Inform customers about payment methods and verify their credit card data
- Welcome guests upon arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained communication with housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like weddings
- Maintain/reconcile financial records
- Audit and balance reports from day shifts
- Run EOD computer functions so they are complete by end of shift
- Complete the revenues scope report and email to appropriate recipients
- Balance cash drawer and record receipts for next shift
- Perform account analysis and reconciliation
- Manage accounts payable/receivable using QuickBooks
- Maintained payroll information by calculating, collecting, and entering data using APD.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Maintained payroll information by calculating, collecting, and entering data.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Managed garnishments, levies, and support orders according to state laws while protecting employees'' privacy rights.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Audited timesheets and payroll records for accuracy.
P/T Office Assistant/ Head Housekeeper
TDC Builders
03.2010 - 09.2018
- Expedited document processing with accurate data entry and timely filing.
- Edited and proofread documents for accuracy and completeness.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Coordinated and scheduled meetings and appointments.
- Issue receipts and keep records
- Maintain general order of the office area
- Cleaning the building from top to bottom to make ready for move in such as vacuum, wash the floors, dust, clean bathrooms, basically make sure that the rooms are perfect for residents moving in
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Processed incoming and outgoing mail and packages according to established procedures.
Stylist
Celebrities Hair Nails and Tanning
06.2001 - 01.2010
- Answer incoming calls and schedule appointments
- Stock shelves, price and sell merchandise
- Manage register and make bank drops
- Cut color and style hair
- Bookkeeping and filing
- Time management to keep on schedule between clients
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Housekeeper/part time
Rio Raft Resort
05.2005 - 05.2009
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
Call Center Representative
Checks in the Mail
10.2002 - 06.2004
- As an Inbound customer care specialists I was responsible for handling calls from new and existing customers regarding a variety of requests including places orders
- Using my knowledge of products or services as well as great customer service skills, I would address issues, provide support and offer information, as needed, to keep customers satisfied and retain business
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
No Degree - cosmetology
Carsten Aveda Institute
Tempe, AZ02.2001
High school diploma or GED - undefined
Indian Trail Academy
06.1999
Skills
- Bookkeeping (2 years)
- Data Entry (2 years)
- Quickbooks ( 2years)
- Accounts Receivable
- Microsoft Excel
- Payroll
- Accounts Payable
- Account Reconciliation
- Auditing (5 years)
- Journal Entries (2 years)
Certification
- Cosmetology License
Additional Information
- Phillip Shipley Project Manger Spa Glass 713-449-4715
- Christy Dowd HR Manager Impulse Industries 830-399-9082
- Dianne Phillips General Manager 757-536-0682
Timeline
Administrative Assistant
Impulse Industries
10.2023 - 11.2024
Administrative Assistant/Payroll Assistant
Hilton Garden Inn Hotel
01.2019 - 09.2023
P/T Office Assistant/ Head Housekeeper
TDC Builders
03.2010 - 09.2018
Housekeeper/part time
Rio Raft Resort
05.2005 - 05.2009
Call Center Representative
Checks in the Mail
10.2002 - 06.2004
Stylist
Celebrities Hair Nails and Tanning
06.2001 - 01.2010
High school diploma or GED - undefined
Indian Trail Academy
No Degree - cosmetology
Carsten Aveda Institute
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