Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Brunner

Beaverton

Summary

Accomplished and organized candidate seeking Administrative position in Healthcare or related organization. Skilled in problem solving, strategic planning and operations management. Demonstrated success in enhancing team performance and customer satisfaction through effective people management and verbal communication. Emphasis on fostering a culture of continuous improvement, achieving significant advancements in employee empowerment and procedural efficiencies.

Overview

21
21
years of professional experience

Work History

Director of Childwatch Operations

Burn Boot Camp
08.2023 - Current
  • Manage team of 15 employees in the childcare department of a local fitness center.
  • Duties include managing the onboarding and offboarding of staff, facilitating weekly and monthly meetings, troubleshooting day-to-day staff issues and collaborating with organizational leadership to address and improve procedures and services.


  • Emphasis on focusing on a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

Billing Specialist

Marque Medical
01.2022 - 08.2023
  • Served as a liaison between patients and insurance companies by identifying, researching, and resolving billing variances to maintain system accuracy and provide excellent customer satisfaction.
  • Experience and proficiency in working with the software Experity along with most insurance company portals.
  • Emphasis on enhanced customer satisfaction through timely and accurate research and communication.


Administrative Assistant, Operations

Townsend Public Affairs
06.2019 - 01.2022
  • Direct report to director of Operations.
  • Managed calendar scheduling for Directors and Vice Presidents of the company.
  • Organized travel for all employees, in and out of state.
  • Obtained reservations and detailed itinerary and agenda for quarterly meetings.
  • Assisted with obtaining business licenses, updating as needed for each city working directly with the company.
  • Oversaw communication for projects being performed in order to assure tasks were completed.
  • Day to day tasks included copying, faxing, mailing, answering phone calls, tracking messages and sending updates to employees.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.


CHI Account Specialist, Lead and Trainer

Conifer Health Solutions
01.2014 - 03.2017
  • Assistant to two supervisors in facilitating new hire training. Mentored new hires, resulting in stronger staff development outcomes. Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Work in medical systems EPIC and ACE.
  • Provided excellent communication to inform and update staff of important information.
  • Focus on maintaining a good relationship between management and employees while keeping core business goals in the fore front.
  • Assisted patients in completing paperwork and administrative documents needed for hospitals and patient care.

Administration and Training Coordinator

Best Buy Company Operations
10.2003 - 06.2012
  • Responsible for new employee training and completion of onboarding paperwork for all store employees.
  • Oversaw employee coaching and development.
  • Managed all managers’ schedules, planned and organized meetings and events.
  • Summarized meeting notes and assisted with the planning and implementation of new policies and procedures.
  • Worked as a mediator directly with managers and employees to resolve issues.

Education

Bachelor of Arts - Management And Organizational Leadership

George Fox University
Newberg, OR

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management

Timeline

Director of Childwatch Operations

Burn Boot Camp
08.2023 - Current

Billing Specialist

Marque Medical
01.2022 - 08.2023

Administrative Assistant, Operations

Townsend Public Affairs
06.2019 - 01.2022

CHI Account Specialist, Lead and Trainer

Conifer Health Solutions
01.2014 - 03.2017

Administration and Training Coordinator

Best Buy Company Operations
10.2003 - 06.2012

Bachelor of Arts - Management And Organizational Leadership

George Fox University

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