Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Bryan

Bakersfield,CA

Summary

Experienced Supervisor with experience leading teams, delivering results and exceeding expectations. Detail-oriented individual with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Human Services Supervisor

Kern County Department Of Human Services
07.2019 - Current
  • Oversaw daily operations of multiple teams, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Assigns, monitors and controls public assistance programs to ensure quality, quantity and timeliness; verifies case records prepared by subordinates for eligibility, accuracy, completeness and timeliness.
  • Makes recommendations regarding hiring, promotions, salary increases, disciplinary actions and/or terminations. Reviews and verifies payroll documents.
  • Evaluates staff development needs and makes recommendations for training; personally conducts training sessions for subordinates or other agency staff in areas of expertise. Participates in departmental staff meetings and training sessions to keep abreast of changing policies, regulations and procedures.
  • Participates in community collaboratives and coalitions, providing leadership as needed. Prepares and presents information on department programs to the public as needed. Prepares written procedures and desk manuals to coach, mentor and lead staff in performing job duties in accordance with departmental policy and procedures.

Human Services Technician

Kern County Department Of Human Services
10.2014 - 07.2019
  • Interviewed applicants for services and supported application completion as necessary.
  • Described procedures, requirements, and benefits to clients and interested parties.
  • Assessed barriers, strengths and needs of each family and worked quickly to remediate.
  • Supported clients in navigating social service systems, advocating on their behalf when necessary.
  • Contributed to team meetings by sharing insights from direct work with clients, promoting collaborative problem-solving strategies.
  • Ensured compliance with relevant regulations by maintaining up-to-date knowledge of best practices in human services field.
  • Managed caseloads effectively by prioritizing tasks based on urgency and complexity, ensuring timely delivery of services to all clients.
  • Participated in ongoing professional development opportunities to enhance skills and stay current on industry trends.
  • Maintained confidentiality of client information according to legal and ethical standards, ensuring trust between clients, families, and staff members.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Acted as mandatory reporter of abuse.

Claims Adjuster

GEMCare
09.2012 - 10.2014
  • Under management direction, responsible for reviewing and processing all types of medical and facility claims from contracting and non-contracting providers and from subscribers and enrollees for payment in an accurate and timely manner. Responsible for applying correct contract benefits, policies and procedures. Essential Functions
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.

Underwriting Service Assistant

State Farm
01.2006 - 09.2013
  • Conducted thorough document reviews for accuracy, ensuring compliance with company policies and industry regulations.
  • Evaluated complex applications carefully, identifying potential risks or gaps in coverage that warranted additional investigation before approval decisions were made.
  • Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
  • Built strong relationships with clients, brokers, and other stakeholders through effective communication and prompt issue resolution.
  • Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Service existing business needs through agent computer correspondence. Accurately enter client's information into multiple computer systems.
  • Verification of Insurance eligibility, and process application underwriting reviews. Accurately apply and rate classification of driver policy information.
  • Technical and Procedural reviews for policy issuance. Verification of classifications with application & file development. Reviews, verifies, and calculates payments.
  • Acts as liaison between agency and operations. Providing answers to inquiries. Reviews documents for accuracy and compliance to state laws and regulations.

Education

No Degree - Medical Business And Billing

Santa Barbara Business College
Bakersfield, CA
03-1994

Skills

  • Training and mentoring
  • Staff management
  • Customer service
  • Team building
  • Workflow management
  • Employee development
  • Teamwork and collaboration
  • Multitasking Abilities
  • Adaptability and flexibility
  • Organizational skills

Timeline

Human Services Supervisor

Kern County Department Of Human Services
07.2019 - Current

Human Services Technician

Kern County Department Of Human Services
10.2014 - 07.2019

Claims Adjuster

GEMCare
09.2012 - 10.2014

Underwriting Service Assistant

State Farm
01.2006 - 09.2013

No Degree - Medical Business And Billing

Santa Barbara Business College

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