RACHEL BUCHWALTER
Plant City,FL
Summary
Dynamic Account Manager with over 10 years of expertise in the healthcare and education sectors, focusing on business development, client acquisition, and relationship management. Successfully drove business growth through strategic marketing initiatives, while enhancing client service delivery via data-driven strategies. Proficient in leading cross-functional teams, optimizing workflows, and mastering CRM tools for accurate reporting and forecasting.
Overview
19
19
years of professional experience
Work History
Client Service Manager (Account Management)
Supplemental Health Care
Remote
11.2023 - Current
- Company Overview: SHC is a healthcare staffing agency providing clinical & non-clinical staffing assistance nationwide
- Participated in a companywide improvement project using DMAIC/SIPOC strategies, resulting in efficient workflows
- Prospect leads and build connections through cold calling and driving client acquisition
- Develop marketing strategies while collaborating with teams for clients and talent success
- Maintained 100% client retention rates through targeted relationship management strategies
- Successfully managed VMS/MSP programs as well as Direct Clients while building new client relationships
- Pioneered digital client-centric marketing strategies that differentiated services in a competitive market
- Utilized CRM software for precise reporting and forecasting, improving decision-making
- Successfully managed Acute, Home Health, School, University, Therapy, LTAC, and SNF/LTC and business relationships
- SHC is a healthcare staffing agency providing clinical & non-clinical staffing assistance nationwide
Territory Manager / Team Lead (Account Management)
Ardor Health Solutions
Tampa, FL
01.2018 - 10.2023
- Company Overview: Ardor is a healthcare staffing agency providing nursing assistance nationwide
- Monitored team operations during peak times, enhancing workflow efficiency and pace
- Developed training materials and trained new employees through all stages of onboarding and training
- Received a 30% return rate on cold marketing B2B campaigns, securing signed contracts
- Relied heavily on marketing, both electronically and phone sales to obtain new clients and contracts
- Collaborated with management to set and achieve sales and marketing goals for the support team
- Worked closely with developers as a CRM Subject Matter Expert (SMEE) to assist with optimization to improve performance, experience and workflows
- Ardor is a healthcare staffing agency providing nursing assistance nationwide
National Healthcare Manager
Sunbelt Staffing, Adecco
Oldsmar, FL
03.2017 - 01.2018
- Company Overview: Sunbelt Staffing is a healthcare staffing agency department within Adecco and their Soliant Healthcare division
- Successfully utilized sales and marketing strategies to locate and hire new staff
- Coordinated and monitored all employee work schedules and was responsible for each hired staff through their employment with Sunbelt Staffing
- Collaborated with account managers to ensure client staffing needs were met while matching talent by skillset and strength to the open positions
- Utilized email marketing and social media marketing to bring in new talent to match new opportunities
- Sunbelt Staffing is a healthcare staffing agency department within Adecco and their Soliant Healthcare division
Account Manager
The American Association for Physician Leadership, AAPL
Tampa, FL
01.2014 - 03.2017
- Company Overview: AAPL, is a non-profit health care education association assisting physicians gain the skills and tools needed to effectively manage and run health care organizations, hospitals, group practices, etc
- Sole responsibility for business development and client satisfaction for small projects and two business lines including careers and partner accounts
- Also managed marketing and advertising efforts for multiple products and projects
- Increased ecommerce revenue project by $450K, converting 37% of abandoned sales
- Utilized data analytics to optimize marketing strategies, boosting efficiency
- Implemented A/B testing to refine marketing tactics and enhance sales
- Collaborated with partners and vendors at national programs, expanding market reach and collaboration
- Predicted revenue trends, aiding CFO, CEO and the Education Department sales planning and revenue forecasting
- AAPL, is a non-profit health care education association assisting physicians gain the skills and tools needed to effectively manage and run health care organizations, hospitals, group practices, etc
Program Manager
Club Z! Inc. & Knowledge Learning Corp (KLC)
Tampa, FL
01.2006 - 01.2014
- Company Overview: KLC & Club Z! Are large education companies operating under the NCLB (No Child Left Behind Act) providing tutoring after school to children in kindergarten through 12th grade?
- Developed and executed B2B marketing campaigns, supporting over 1,000 clients across multiple states.
- Managed a team of 100+ employees, achieving the lowest turnover rate through effective recruitment and training
- Prepared and audited monthly invoices and student progress reports for school districts.
- Administered payroll bi-weekly through ADP, and prepared and audited monthly invoices.
- Oversaw precise auditing of school district invoices, ensuring financial accuracy.
- Designed student learning plans, collaborating with the school district to ensure tailored educational strategies.
- Introduced training modules, enhancing managerial sales and business development skills
- Guided new instructors, improving teaching quality and compliance with educational standards
- Conducted audits to ensure program adherence to local and state educational regulations
- Pioneered a cross-functional training initiative that enhanced instructional effectiveness.
- Analyzed program feedback, leading to a strategic overhaul that increased enrollment by 20%
- KLC & Club Z! are large education companies operating under the NCLB (No Child Left Behind Act) providing tutoring after school to children Kindergarten - 12th grade
Education
A.A - Foundation of Business
University of Phoenix
Phoenix, AZ01.2015
Skills
- 10 years of business, customer service, and account management experience
- 8 years of program management experience
- Averaged yearly over $25 million, with over $500k of company net revenue
- Sold 30% B2B 'new' sales orders from cold marketing strategies
- Sold over $450,000 in sales through an e-commerce sales project
- 8 years of K-12 sales and education experience
References
Available Upon Request
References
References available upon request.
Timeline
Client Service Manager (Account Management)
Supplemental Health Care
11.2023 - Current
Territory Manager / Team Lead (Account Management)
Ardor Health Solutions
01.2018 - 10.2023
National Healthcare Manager
Sunbelt Staffing, Adecco
03.2017 - 01.2018
Account Manager
The American Association for Physician Leadership, AAPL
01.2014 - 03.2017
Program Manager
Club Z! Inc. & Knowledge Learning Corp (KLC)
01.2006 - 01.2014
A.A - Foundation of Business
University of Phoenix
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