Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RACHEL BUDIK

SALEM,OR

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
Certifications
6
6
years of post-secondary education
23
23
years of professional experience

Work History

SCHEDULER II

Salem Health & Rehabilitation Center
Salem, Oregon
06.2018 - 01.2019
  • Provided excellent customer service to patients, and staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Developed safety policies and procedures to be used at medical facilities.

CLERICAL ASSISTANT

Mid Valley General Agency, LLC
Salem, Oregon
05.2001 - 05.2018
  • Greeted and welcomed clients.
  • Composed and drafted client emails and letters.
  • Performed routine office duties such as; copying, faxing, scanning, ordering office supplies.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

PROVIDER SYSTEMS ANALYST

Performance Health Technology
Salem, Oregon
05.2015 - 08.2016
  • Responsible for provider data management and electronic data interchange support.
  • Maintained a technical relationship and organized communications with clients, providers, and staff.
  • Provided phone support for the incoming provider services phone queues.
  • Resolved or escalated problem tickets to resolve user issues.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Diagnosed, troubleshot and resolved network and system problems.

TECHNICAL ANALYST

State Of Oregon, Department Of Human Services
Salem, Oregon
06.2010 - 05.2014
  • Determined action on adjudicated claims for medical or non- medical providers of service.
  • Ensured adjudicated claims are paid timely and accurately.
  • Maintained consistent open communication with medical providers and vendors Investigated possible over payments made from the State of Oregon.
  • Gathered and compiled data in order to to perform routine data analysis and database security.
  • Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Computer Science

Chemeketa Community College
Salem, OR
09.2004 - 09.2006

High School Diploma -

West Salem High School
Salem, OR
06.2000 - 06.2004

Skills

Microsoft officeundefined

Certification

Marion County Search and Rescue Training - 2010

Timeline

SCHEDULER II

Salem Health & Rehabilitation Center
06.2018 - 01.2019

PROVIDER SYSTEMS ANALYST

Performance Health Technology
05.2015 - 08.2016

TECHNICAL ANALYST

State Of Oregon, Department Of Human Services
06.2010 - 05.2014

Computer Science

Chemeketa Community College
09.2004 - 09.2006

CLERICAL ASSISTANT

Mid Valley General Agency, LLC
05.2001 - 05.2018

High School Diploma -

West Salem High School
06.2000 - 06.2004

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RACHEL BUDIK