RACHEL BUDIK
SALEM,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
Certifications
6
6
years of post-secondary education
23
23
years of professional experience
Work History
SCHEDULER II
Salem Health & Rehabilitation Center
Salem, Oregon
06.2018 - 01.2019
- Provided excellent customer service to patients, and staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Developed safety policies and procedures to be used at medical facilities.
CLERICAL ASSISTANT
Mid Valley General Agency, LLC
Salem, Oregon
05.2001 - 05.2018
- Greeted and welcomed clients.
- Composed and drafted client emails and letters.
- Performed routine office duties such as; copying, faxing, scanning, ordering office supplies.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
PROVIDER SYSTEMS ANALYST
Performance Health Technology
Salem, Oregon
05.2015 - 08.2016
- Responsible for provider data management and electronic data interchange support.
- Maintained a technical relationship and organized communications with clients, providers, and staff.
- Provided phone support for the incoming provider services phone queues.
- Resolved or escalated problem tickets to resolve user issues.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Diagnosed, troubleshot and resolved network and system problems.
TECHNICAL ANALYST
State Of Oregon, Department Of Human Services
Salem, Oregon
06.2010 - 05.2014
- Determined action on adjudicated claims for medical or non- medical providers of service.
- Ensured adjudicated claims are paid timely and accurately.
- Maintained consistent open communication with medical providers and vendors Investigated possible over payments made from the State of Oregon.
- Gathered and compiled data in order to to perform routine data analysis and database security.
- Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Computer Science
Chemeketa Community College
Salem, OR 09.2004 - 09.2006
High School Diploma -
West Salem High School
Salem, OR 06.2000 - 06.2004
Skills
Microsoft officeMulti-tasking
Data entry expert
High-volume call environments
Administrative support
Technical Support
Complaint resolution
Good listening skills
Employee training and development
Certification
Marion County Search and Rescue Training - 2010
Timeline
SCHEDULER II
Salem Health & Rehabilitation Center
06.2018 - 01.2019
PROVIDER SYSTEMS ANALYST
Performance Health Technology
05.2015 - 08.2016
TECHNICAL ANALYST
State Of Oregon, Department Of Human Services
06.2010 - 05.2014
Computer Science
Chemeketa Community College
09.2004 - 09.2006
CLERICAL ASSISTANT
Mid Valley General Agency, LLC
05.2001 - 05.2018
High School Diploma -
West Salem High School
06.2000 - 06.2004